The experts in HOA Management!We are proud to be one of the most recognized in our industry, and we are energetic and passionate about what we do and because of our continued expansion; we are seeking a qualified Community Manager to share our vision, values and commitment to superior customer service.Joining our team is a great opportunity to take your career and talent to the next level, while working for a company that is committed to helping others within the local community. We are a leader in our industry for business, customer service and people. Our management focus inspires others to reach higher levels of performance, while creating “wow” moments for our customers. We look for people who are committed to customer service, possess a fun loving personality, desire to work hard and have fun doing it. In our industry, we provide the best training and encourage self development with ongoing education in all areas of operation. We are an energized and fun workplace faced with new challenges every day. Spectrum is an innovative and customer service oriented association management company that specializes in Refreshingly Different service! We have won the Best Places to Work Award for SIX years in a row. We are innovators in our industry, work hard to be one of the best service companies in any industry, and have really great people. Our training program is comprehensive, detailed, and helps to create experts in our field. View our website www.spectrumam.com

-auto repair companySuccessful in managing profit and loss results of multiple Houston locations. Developed action plans to improve sales, employee results, and profitability. Implemented phone campaign to improve sales. Approved expenditures to control inventory and expenses. Approved payroll and employee labor. Results: Improved same-store sales over 20% per location; decreased employee overtime and improved store level profit.

Successfully managed profit & loss results of multiple locations in the Houston market. Created full budgets, monitored and reacted to daily, weekly, and monthly results, approved larger expenditures, planned capital expenditures, managed timelines for training and maintenance, and executed full budget reviews monthly with supervisor and semiannually with the executive committee. Held P&L reviews with general managers monthly to address opportunity metrics and create plans for improvement. Analyzed data and metrics to create action plans for improvement. Developed marketing plans at the store and district level. Diagnosed operational concerns and developed marketing outreach programs to businesses, charities, and schools to improve sales. Results: Achieved sales over budget of $490K (+1.2%), leading to achievement of profit above budget by $157K.Trained and developed all salaried and hourly management in Houston market. Conducted monthly meetings with general manager team, led weekly conference calls, created leadership development plans, conducted new hire and promotional orientations, presented training presentations and classes, held managers accountable to following hourly training processes. Participated in new training program testing. Results: Developed and promoted over 20 shift leaders and assistant managers, 15 general managers, and one district manager.Improved employee retention and decreased turnover at all locations. Coached, trained, and held managers accountable to proper selection, retention, recognition, and development programs for employees. Created improvement plans for outliers in turnover. Developed positive relationships and spent quality time with general manager team to build succession plans. Results: Improved turnover and morale at all levels. Developed a more experienced, productive, and profitable hourly and management team that delivered a more consistent customer experience and improved results.

Successfully managed operations as General Manager of locations. Hired, trained, coached, and terminated associates. Trained and developed all hired managers for market. Responsible for scheduling, P&L, staffing, and all operational goals and results. Results: Improved same-store sales and trained all managers for the market.

Successfully turned around operations of underperforming location. Hired, trained, and coached associates; retained productive employees and terminated poor performers. Responsible for scheduling, P&L, staffing, and all operational goals and results. Aggressively marketed to schools and hospitals to drive sales. Results: Improved same-store sales from $40K average per week to $55K within two years. Reduced customer complaints from average of 2 per month to less than one per quarter.