Focused on delivering growth through channel enablement ensuring high quality deployments of our cloud contact centre product. Technical Sales Support• Pre-sale, capturing complex customer business requirements and proposing a compelling solution that addresses the pain points.• Project implementation planning including client business risk analysis, development and system configuration, and customer UAT and training• Addressing compliance issues relating to OFCOM, PCI DSS, ISO data security and security of voice and data internet traffic• Writing functional specifications in a Statement of Work of contractual deliverables• Managing post-sale client satisfactionProduct Development • Applying comprehensive and detailed product knowledge to fully utilise the product to achieve the best solution for the customer• Product Owner and stakeholder roles in agile software development • Quality assurance testing for sprint and major software releases • Communication between customer and development team filtering and prioritising requests aligned to the briefCommercial Focus• Focused on commercial viability and outcomes of all projects to maximise return• Experience in a wide range of business sectors including retail, telecoms and IT, insurance, public sector, BPO, customer service and travel

Primary role was to communicate product benefits to enable quality solution sales through our channel partners.Quickly react to business challenges• Quickly gathered comprehensive product knowledge and market understanding • Highly adaptable to new scenarios and quick to develop new skills, such as when enabling a new arm of BT to take our product to marketPartner and customer training and enablement• Targeted new channel partners through BT based on the analysis of our requirements to sell our contact centre solution• Analysed partner training requirements; developed and delivered sales, operational and technical courses Effective Product Communication• Demonstrated and presented solution benefits to prospects and customers to build relationships and confidence in the product and solution