Receiving new items, and writing an original, detailed product description for the site.Understanding and utilizing inventory system.Inputting and issuing refunds for returned items.Sending all replacement orders and items for damaged shipments.Working closely with Fedex to schedule pickups for damaged shipments.Running daily reports to track CSR team’s progress and sales statistics as well as weekly coupon statistics.Leading weekly group meetings to educate customer service team on products and procedures.Prioritizing duties of importance as well as distributing duties specific customer service representatives' strengths.Offering CSR team (as a whole as well as one on one) constructive feedback while listening to customer calls and interactions to help increase sales and productivity.