David Tuckwell Email & Phone Number

Portsmouth, Portsmouth, United Kingdom

Bexhill, England, United Kingdom

Bristol, England, United Kingdom

Within my current role I am tasked with driving efficiencies and cost savings for non-communicating smart meters. I run a process from end to end to complete work with a 3rd party to stop unneeded revisits to customers properties. They complete the work by resetting the smart meter, this runs at a cost of £35 per visit as opposed to £250+ for a full exchange. So far this year it has saved £1.3m in wasted costs. I am also completely revamping the alerts and alarms for the back office teams. The improvements I have driven is not only reducing workload by 92% in that space but driving better cross team relationships so they all share the same goal.

I played a pivotal part in the integration of the smart meter alerts from SSE – OVO. I was able to drive 23 FTE saving across smart metering back office by increasing retries of activities within the headend system, using automation and removing any duplication of work between different teams. I also onboarded a second offshore partner to work back office work as well as support for engineers in the field at much lower cost than onshore.

Portsmouth, United Kingdom

I managed a team of 12 advisors onshore and 20 advisors offshore whilst constantly looking at ways to improve processes and drive efficiencies. I submitted 32 continuous improvements against a target of 18 over the 3 years. In total they saved over £1.8m. The biggest saving was over £500,000 per year by creating reports prior to site visits to ensure they went ahead correctly.

In this role I was part of a team who booked jobs for engineers on behalf of advisors in General Enquires. I obtained 62 colleague recommendations during this time due to the excellent level of service delivered.

Portsea, England