David Lang Email & Phone Number

Bray, County Wicklow, Ireland

Responsible for Sales and Product Strategy that drives our market share and revenue while utilising the latest in industry technology combined with value added business solutions to expand our client base.

Phone Pulse was established in 1989 and has over 25 years experience in the telecommunication industry in Ireland. Their Head Office is in Southern Cross Business Park, Bray with 6 regional support centres across Ireland.With a growing number of products and solutions in our portfolio focused at reducing your communications costs, Phone Pulse are perfectly positioned to advise your business on new ways to communicate at lower costs.

My role in Calyx for the last 6 months was to focus on expanding the Managed Services client base. I worked with the senior management team and developed a new Managed Service Model. I worked directly with the sales community to promote this as our new service offering.

My role involved performing a critical review of the existing Managed Service operation and to redesign this to match the stategy of the business in making Managed Services the core offering to the market in 2008.This involved outsourcing the call centre, introducing a web portal for call logging by clients, a mobility solution for engineers to manage and update their tickets.I was responsible for the review and recommendation of the technology chosen to deliver the new Managed Services offering for the business. This was successfully completed in September 2007. I was responsible for the integration of this technology into the Network Operations Centre by February 2008.During this period the NOC increased its remote resolution capability from 40% to 70%.

I took over the management of the Voice Engineering team in June 2003. My role was to introduce best practices into the services provided by this team. Develop a team approach, build apptitude, skill set and morale. I was responsible for shaping this team to deliver both complex IP solutions and Call Centre technology.I was responsible for introducing a Techincal Support function that resolved 60% of maintenace ticket remotely.

My role was to lift the sales opportunities from box shifting selling to solution selling. I oversaw the sale of all complex Telephony and Call Recording solutions for this period. I worked with the senior management team to develop our capability and expertise in these areas. Our average sale value grew by a factor of 3 over this period. Our meeting to closure rate grew to 80% in this time.

My role was to develop a business model for the delivery of surcharge ATM's in Ireland. Following approval by the Board in ITG, I was responsible for the selection of the IT systems, ATM's, Security technology necessary to deliver this project. I managed a team of people that worked with me to enable ITG Group launch the first surcharge ATM in Ireland in June 2000.

My role was to oversee the design and delivery of the IT systems required for Alphyra to become a Credit Card Transaction Services Company.My initial responsibilities included the delivery of the back office IT systems and nationwide telecomms infrastructure to obtain certification from Ulster Bank (Natwest) for the provison of these services on their behalf in Ireland.I managed all aspects of IT for the rollout of 10,000 terminals over a period of 3 years.During this time I was responsible for the successful design and deployment of Ireland's first prepaid top up service for O2 using the Alphyra credit card terminal. Ref: http://www.payzone.ie/pages/about-us/corporate-profile/company-history.phpI managed a team of 8 IT staff and worked with the senior management team in meeting business objectives.

Supporting both the PBX and Call Recorder Sales Team on design and presentation of solution to potential clients.

Master Of Business Administration (Mba), Henley Mba

MBA

Engineer'S Degree, Degree In Telecommunications

Degree in Telecommunications