Director, Omnichannel Operations
Current
Sep 2022 - Present
AeroLeads people directory · profile
Dave Luke Email & Phone Number
Director of Ecommerce Operations at Michaels
at
Michaels Stores
1 work email found
@michaels.com
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 100%
Current company
Role
Director of Ecommerce Operations at Michaels
Location
Denton, Texas, United States
Who is Dave Luke? Overview
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Quick answer
Dave Luke is listed as Director of Ecommerce Operations at Michaels at Michaels Stores, based in Denton, Texas, United States. AeroLeads shows a work email signal at michaels.com and a matched LinkedIn profile for Dave Luke.
Dave Luke previously worked as Director, Omnichannel Operations at Michaels Stores and Manager, Omnichannel Services at Michaels Stores. Dave Luke holds Business Administration, Management And Operations from Penn State Erie, The Behrend College.
Company email context
Email format at Michaels Stores
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{last}{first_initial}@michaels.com
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Profile bio
About Dave Luke
As a Director of Omnichannel Operations I help optimize and reduce customer friction in BOPIS, Ship From Store, and Same Day Delivery channels. Creating and aligning on strategy with cross-functional stakeholders to gain buy in and improve customer experience, my guiding principle is creating a frictionless experience where customers can get what they want, how they want it, as fast or as slow as they need it. I am also a Certified Product Owner through Scrum Alliance. Currently living in the Dallas-Fort Worth area of Texas with my dog Dusty, you can find us taking walks by the lake and waiting in long lines for the best BBQ in Texas.
Listed skills include Multi Unit Management, Store Management, Merchandising, Loss Prevention, and 37 others.
Current workplace
Dave Luke's current company
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8 roles
Dave Luke work experience
A career timeline built from the work history available for this profile.
Manager, Omnichannel Services
Aug 2020 - Sep 2022
Residential Realtor
Jan 2020 - Aug 2020
Manager, Omnichannel Integration
Worked cross functionally to obtain product allocation for e-commerce and manage/monitor online sales to grow market share and drive sales. Defined and led strategic programs focused on integrating online and retail store operations. Managed relationships within store support center and GME’s field organization, supporting programs and initiatives that assisted managers in making sound decisions and driving profit. • Implemented Buy Online Pickup in Store fulfillment channel. Aligned cross functional group of stakeholders within Store Support Center, created training program and delivered to 300+ field leaders, and led UAT efforts. First 10 months of program launch resulted in a 90% confirmation rate and $4M of confirmed sales. • Created supply auto-replenishment program for Ship-From-Store fulfillment channel. Aligned cross functional group of stakeholders within Store Support Center to re-negotiate supplies pricing with vendor and define the process. Program implementation resulted in $350K savings due to re-negotiated supply price, $500K savings due to auto-replen, and 8% higher fulfillment rate. • Assisted in full website re-platform project with several specific areas of responsibility and support. These included migration of all manually allocated site inventory from the legacy website to the new Salesforce Commerce Cloud implementation, overseeing creation of daily processes for new product availability and validations of site discoverability, and creation of training material for store associates.• Increased performance in all Omnichannel services YoY by creating actionable performance reporting and weekly Omnichannel focus notes. Partnered with Regional and District leadership to implement changes and support profit growth. Led monthly Omnichannel focus conference calls with Regional and District leadership.
May 2017 - Aug 2019
Manager, Store Operations And Workforce Management
Managed GameStop’s store labor budget, both annually in $ vs Plan and weekly as a % of store sales. Communicated important information and educated field leadership on labor and how to deploy/how it is allocated. Managed execution of labor spend of 300 District Managers, with two analyst direct reports.• Converted 3,700 Manager positions from exempt/salary to non-exempt/hourly. Led team that supported implementation and training of all field management during the transition. Increased OT risk did not negatively impact labor spend or company profitability.• Standardized hours of operation, taking 200+ variations to less than 20 by testing impact on sales of different sets of hours. This reduced the amount of guest complaints related to incorrect/non-traditional hours of operation and maintained profitability in locations where hours of operation were shortened due to standardization. Supported Regional and District leadership in decision-making using test data.• Created dynamic labor management tool with POS IT team, providing Field Leaders with an almost real time view of labor usage, associate performance, and support on midweek labor additions/reductions.
Jul 2015 - May 2017
District Manager / District Manager Mentor
Supported 16 store teams in achieving sales, profit, and operational performance goals, approx. $25M in annual revenue. Progressively received additional responsibilities as a peer mentor and trainer, and acting Regional Director as necessary. Led team of 130 associates, with a focus on continuous development and training of Store Managers.• Improved operationally challenged district, performing overall in the 1st percentile in 12 months. Leading by example to set expectations, and holding Store Manager team accountable for those expectations, resulted in overall District performance in the 85th percentile or better annually. Received President’s Club award for 99th percentile finish in 2013.• Identified for high potential/stretch role, resulting in increased scope and responsibility to drive market initiatives and training. Maintained high performance within own area of responsibility while supporting market performance and growth.• Supported district and region staffing goals by planning and running job fairs to meet seasonal support needs.
Jul 2012 - Jul 2015
Area Manager
Jul 2011 - Jul 2012
Store Manager
Mar 2007 - Jul 2011
1 education record
Dave Luke education
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Penn State Erie, The Behrend College
FAQ
Frequently asked questions about Dave Luke
Quick answers generated from the profile data available on this page.
What company does Dave Luke work for?
Dave Luke works for Michaels Stores.
What is Dave Luke's role at Michaels Stores?
Dave Luke is listed as Director of Ecommerce Operations at Michaels at Michaels Stores.
What is Dave Luke's email address?
AeroLeads has found 1 work email signal at @michaels.com for Dave Luke at Michaels Stores.
Where is Dave Luke based?
Dave Luke is based in Denton, Texas, United States while working with Michaels Stores.
What companies has Dave Luke worked for?
Dave Luke has worked for Michaels Stores, Ebby Halliday, Realtors, and Gamestop.
How can I contact Dave Luke?
You can use AeroLeads to view verified contact signals for Dave Luke at Michaels Stores, including work email, phone, and LinkedIn data when available.
What schools did Dave Luke attend?
Dave Luke holds Business Administration, Management And Operations from Penn State Erie, The Behrend College.
What skills is Dave Luke known for?
Dave Luke is listed with skills including Multi Unit Management, Store Management, Merchandising, Loss Prevention, Retail, Visual Merchandising, Inventory Control, and Store Operations.
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