Dave Luke Email and Phone Number

Worked cross functionally to obtain product allocation for e-commerce and manage/monitor online sales to grow market share and drive sales. Defined and led strategic programs focused on integrating online and retail store operations. Managed relationships within store support center and GME’s field organization, supporting programs and initiatives that assisted managers in making sound decisions and driving profit. • Implemented Buy Online Pickup in Store fulfillment channel. Aligned cross functional group of stakeholders within Store Support Center, created training program and delivered to 300+ field leaders, and led UAT efforts. First 10 months of program launch resulted in a 90% confirmation rate and $4M of confirmed sales. • Created supply auto-replenishment program for Ship-From-Store fulfillment channel. Aligned cross functional group of stakeholders within Store Support Center to re-negotiate supplies pricing with vendor and define the process. Program implementation resulted in $350K savings due to re-negotiated supply price, $500K savings due to auto-replen, and 8% higher fulfillment rate. • Assisted in full website re-platform project with several specific areas of responsibility and support. These included migration of all manually allocated site inventory from the legacy website to the new Salesforce Commerce Cloud implementation, overseeing creation of daily processes for new product availability and validations of site discoverability, and creation of training material for store associates.• Increased performance in all Omnichannel services YoY by creating actionable performance reporting and weekly Omnichannel focus notes. Partnered with Regional and District leadership to implement changes and support profit growth. Led monthly Omnichannel focus conference calls with Regional and District leadership.

Managed GameStop’s store labor budget, both annually in $ vs Plan and weekly as a % of store sales. Communicated important information and educated field leadership on labor and how to deploy/how it is allocated. Managed execution of labor spend of 300 District Managers, with two analyst direct reports.• Converted 3,700 Manager positions from exempt/salary to non-exempt/hourly. Led team that supported implementation and training of all field management during the transition. Increased OT risk did not negatively impact labor spend or company profitability.• Standardized hours of operation, taking 200+ variations to less than 20 by testing impact on sales of different sets of hours. This reduced the amount of guest complaints related to incorrect/non-traditional hours of operation and maintained profitability in locations where hours of operation were shortened due to standardization. Supported Regional and District leadership in decision-making using test data.• Created dynamic labor management tool with POS IT team, providing Field Leaders with an almost real time view of labor usage, associate performance, and support on midweek labor additions/reductions.

Supported 16 store teams in achieving sales, profit, and operational performance goals, approx. $25M in annual revenue. Progressively received additional responsibilities as a peer mentor and trainer, and acting Regional Director as necessary. Led team of 130 associates, with a focus on continuous development and training of Store Managers.• Improved operationally challenged district, performing overall in the 1st percentile in 12 months. Leading by example to set expectations, and holding Store Manager team accountable for those expectations, resulted in overall District performance in the 85th percentile or better annually. Received President’s Club award for 99th percentile finish in 2013.• Identified for high potential/stretch role, resulting in increased scope and responsibility to drive market initiatives and training. Maintained high performance within own area of responsibility while supporting market performance and growth.• Supported district and region staffing goals by planning and running job fairs to meet seasonal support needs.