As a Property Loss Appraisal Umpire, it is my singular objective to mediate disputed property losses in a fair and timely manner. I am an advocate for the correct outcome per the policy provisions and state and local laws and rules. I have over seven years' experience in the insurance industry at the agency level, where I created and developed my own role of "Claims Liason" in order to help close the communication gap between the company and the customer, as well as advocate for the proper resolution. I'm versed in policy provisions, coverages, state and local rules as well as the International Residential Code 2021.

Dedicated craftsman with a passion for creating one-of-a-kind furniture pieces. Adept at designing and handcrafting custom furniture that brings clients' visions to life. Skilled in both modern and antique restoration, with a keen eye for detail. Proficient in installing built-in shelves and fixtures that seamlessly blend style and utility. Versatile expertise extends to providing exceptional painting, drywall, and handyman services, ensuring every project is a complete success. Enthusiastic about embracing the artistic and creative aspects of carpentry, bringing a unique touch to every project.

Memphis, TennesseeService property, casualty, life, and disability insurance policies as part of an agency service team managing a 4,500 household book of business.Act as the point of contact for customers regarding property, casualty, and disability claims.Maintain relationships with local contractors to provide prompt response and sound advice regarding potential losses.Act as a liaison between State Farm Claims and customers to ensure a positive claims experience.Keep myself up-to-date on current policy forms, endorsements, coverage, exclusions, and conditions.

Sold and serviced auto, home, life and disability Insurance policies in a large book of business.Met with clients and prospects by telephone or in person to evaluate and assess each person's unique risks and provided advice regarding the necessary insurance products to meet their needs.Maintained all necessary records related to the book of business.Managed the Premium Fund Account.Assisted the agent with annual planning and forecastingAdvised prospects and clients of the most beneficial insurance and financial productsto meet their individual needs.

Sold property, casualty, life, disability, and bank products. Advised prospects and clients of the most beneficial insurance and financial products to meet their individual needs.

Responsible for pick-up and delivery of textiles, acting as a consultant to clients to ensure appropriate inventory levels and generate organic growth through sales to existing accounts. Take every opportunity to go the extra mile to make sure to customers’ needs are met.

Conducted fun-filled, informative tours of downtown Seattle and Lake Union areas. Inspected and operated the vehicle in a manner consistent with the company’s and the United States Coast Guard’s Safety Standards. Assisted with off-season maintenance and Coast Guard inspections.

Provided an unforgettable tour of downtown Memphis area, driving tour vehicle in a manner consistent with all safety standards. Supervised seasonal captains. Trained all personnel in safe operation of company vehicles and mandatory emergency procedures. Collaborated with captain trainees regarding Merchant Marine Officer’s Examination and Red Cross First Aid and CPR Certifications. Performed various maintenance duties, replacing defective parts as needed, assisting the mechanics with projects, and maintaining shop inventory at acceptable levels.  Promoted from hourly wage, seasonal captain to full-time, year round management in less than a year. Recognized by president for driving more tours and carrying more passengers than any other captain in the company in 2006 and 2007.

Assisted customers with orders, effectively representing vendors and the store. Packed and unpacked items to be stocked on shelves in stockrooms and store. Operated a cash register. Prepared and maintained records and reports of inventories, price lists, shortages, shipments, expenditures, and goods used or issued.

Processed incoming and outgoing postal mail, FedEx, UPS, and courier packages. Delivered incoming mail and packages. Managed maintenance of 14 copy machines in the building.