A successful professional with a wealth of transferable skills gained in the Customer Services sector. Possesses a commitment to delivering customer service excellence and a reputation for ensuring complete customer satisfaction. Able to reduce costs by implementing processes that are more efficient. Maximizes profits by analyzing trends and providing advice and guidance to junior colleagues. Achievements.Achieved the CCA Global Accreditation for customer service 2019. Exceptional interpersonal, communication and multitasking abilities. Prepared to deliver first rate results.Proven track record in resolving and reducing customer complaints and meeting customer service level agreements.A solid reputation for building productive customer-focused teams enthusiastically committed to achieving outstanding customer service standards.Increased sales within my department by 45%, through process review and continual colleague coaching.Experience in managing large teams (30+).Skills• Leadership• Communication• Teamwork• Time management• Problem solving