David Wroughton Email & Phone Number

Olathe, Ks, Us

Olathe, Kansas, United States

Overland Park, Ks

Spearheaded the management of daily operations, including strategic planning, customer service, team development, and performance evaluation to achieve pre-defined business targets and goals. Improved team KPI’s by designing individual performance assessment tool, evaluating their strengths and weaknesses, and assigning short-term goals to enhance their productivity and efficiency.

Provided excellent management support by promoting cross-functional coordination, providing customer service call script proficiency, recognizing system deficiencies, and recommending process improvement to team leaders to accomplish team synergy.

Supervised day-to-day departmental operations, established KPI metrics and departmental goals, conducted OBR meetings, and daily touch point sessions with management effectively handle arising dynamic situations and improving team productivity.

Selected to direct the design and implementation of strategies, programs, policies, and procedures concerning administration and production components at a time of significant change and business transition. Responsible for creating and maintaining a productive business climate to achieve identified business goals and to introduce comprehensive tools and concepts to assure for superior levels of organizational performance.

Provided account management of national customers and product distribution patients. Coordinated the processing of the daily operations of national accounts, which included specialty staffing, research support, referral process, trend analysis, and data/specimen collection. Additionally, provided customized invoices, activity reports for assigned customers, and conducted trend analysis. Promoted to supervise account coordinators to develop skill set and implement new programs.

Managed the accounting functions with primary responsibility for payroll, billing, analysis, and collections activity.

Primary responsibilities included all phases of billing services, the administration of all medical records and patient relations.

Ft Devens, Ma

Bsbm, Business Management

Certificate, Computer Operations