• Design and deploy Commerce + Communities Today (C+CT), ICSC’s triweekly member e-newsletter, its weekend edition, as well as ICSC’s monthly Insight e-newsletter• Coordinate the layout and distribution of the organization’s bi-yearly flagship print publication, Commerce + Communities Today (C+CT) • Collaborate regularly with internal ICSC publications and marketing teams to guarantee quality and innovative publications and digital content• Regularly update and share content and engage with members on ICSC Exchange - an internal database of all C+CT content, as well as on ICSC’s Small Business Center• Work directly with advertisers on ad content and specifications, publication deadlines and billing• Serve as ongoing technical support and quality control for all advertisers• Maintain and provide click metrics to advertisers• Manage publication and distribution schedule for any physical publications at major ICSC events• Compose budgets and monitor vendor and internal costs

• Coordinated the layout of the organization’s publications; Shopping Centers Today, Shopping Centers Today – International, & Shopping Centers Today – Iberoamerica• Managed the print production for two additional internal publications - Value Retail News & International Outlet Journal, as well as associated directories and promo pieces• Oversaw production assistant to ensure magazines reached subscribers and various meetings/conferences throughout the year• Reviewed all digital files to ensure suitability for print and logged all advertisements into Salesforce and AdMate. This entailed running files through a preflight program to check for color and size accuracy, as well as proper formatting• Worked closely with the editorial staff, art director, advertisers, printers, ad agencies, and graphic designers to ensure that all ads printed according to advertisers’ expectations• Processed invoices pertaining to all publications, supplements, and directories, and maintained a log of all expenditures• Conducted quarterly budgets in order to improve cost efficiency• Prepared purchase order each month for the printer, which was a detailed breakdown of where all copies were to be shipped. I also provided the post-office with ad/edit ratios and postage funds• Continued duties detailed below from production coordinator role

• Contacted all advertisers each month, in order to make them aware of upcoming deadlines and answer any of their questions regarding the production process• Responsible for ordering reprints of articles, and laminations to be used for various meetings/conferences• Handled the placement of ads in weekly electronic newsletters• Organized hotel room drops and bonus distribution for conferences, as well as the subsequent shipments, while providing tracking information for all mailing

• Assisted with maintaining global sales database and ran weekly sales reports• Helped in answering members’ questions and fulfilled requests for magazines to be sent to clients and meetings/conferences• Maintained Shopping Centers Today inventory

• Gained product knowledge of and processed 401 and 403 retirement plans• Handled day to day processing of outsourced loans, disbursements, terminations and withdrawals• Researched and resolved complex problems and worked on special projects, including plans that were sensitive in nature