David Thom Email & Phone Number

Harrogate, GB

• In my role as a freelance Data and Business Analyst, I collaborate with stakeholders and businesses to meet resource requirements and workflow constraints, ensuring a smooth go-live deadline. I advise and assist small.
• Built and optimized Custom GPTs to create knowledge experts chatbot.- Implemented a modular GPT architecture, enhancing accuracy and consistency for complex, multifaceted tasks.- Created a computational system.

Harrogate, England, United Kingdom

- Spearheaded logistics, data management, and sales operations for a publishing SME, overseeing 137,000 SKUs across digital, physical, and print-on-demand markets in Europe, North America, and Asia-Pacific.- Managed over 300 ONIX/HTML/XML data feeds monthly, ensuring data accuracy and optimized metadata for enhanced product discoverability across platforms.

Harrogate, England, United Kingdom

• Collaborated with the actuarial team to manage Defined Benefit and Defined Contribution pension schemes, ensuring accurate calculations and regulatory compliance.
• Handled complex customer inquiries, providing detailed explanations of pension options and guiding clients through regulatory considerations.
• Managed large datasets for pension scheme members, ensuring data integrity and seamless access for clients and internal teams.

Bradford, England, United Kingdom

• Led a team of 11 in a high-volume call center, providing exceptional customer service for savings and mortgage products to residential customers.
• Implemented performance tracking systems and coaching programs, resulting in a 15% increase in team performance and customer satisfaction.
• Developed team-wide initiatives that boosted sales performance, contributing to multiple awards recognition for the team.

York, North Yorkshire

Providing research and teaching cover for Dr Steve Rawle, lecturing to over 60 students and running tutorial and seminar classes in Media and film studies. I organised and prepared tutorials and seminars, held one to one tutorials with students and marked essays on the online assessment portal.

Leeds, England, United Kingdom

• Managed book acquisitions and cataloguing, ensuring timely fulfillment of faculty and student requests.
• Streamlined acquisitions processes by fostering partnerships with external suppliers, enhancing resource availability.
• Spearheaded bibliographic data entry and metadata management initiatives to optimize resource discoverability.

Leeds

• Managed weekend operations at the Edward Boyle Library, overseeing a team of nine staff and ensuring high-quality service delivery standards.
• Provided front-line support to students and staff, assisting with technical inquiries and troubleshooting access issues related to library resources.
• Developed and implemented training programs that improved staff efficiency, reducing errors by 18% and enhancing overall team performance.

Masters, Philosophy And Cultural Studies, Distinction

Activities and Societies: I was involved with the Leeds Humanities Research Institute’s working group on the First World War Centenary. I.

Ba Honours, History, Art History And Cultural Studies, First Class Honours

Achieved First-Class Honours, specializing in cultural theory, literature, and media studies. Conducted independent research and wrote.

Hnd Level, Amenity Horticulture And Business Studies, Pass

Activities and Societies: Northern Finalist for Student Greenkeeper of the YearGained specialized knowledge in turf grass maintenance.