David Townsend Email & Phone Number

Troy, Michigan, Us

Awecomm is a strategic IT partner that specializes in solving real business challenges, like efficiency, client and employee experience, and client retention. We help small to medium-sized business leaders align their technology efforts to their desired business goals, utilizing our revolutionary technology and business platform. Our model enables us to control the outcome of technology results and how they connect to our client’s business objectives. This provides all the advantages of an exceptional internal IT services team, complete with business metrics and processes that support your business goals around productivity, employee experience, client experience, data protection, etc.As President & Chief Operating Officer, I provide strategic leadership together with our CEO to create our future vision and connect people, processes, and technology to ensure operational excellence and client service delivery that consistently exceeds expectations. Key Achievements: • Direct strategic planning and execution of business goals to achieve long-term objectives• Develop and implement Awecomm Service Model and connect new business processes to systems and procedures to enable consistent service delivery• Expand and enhance Awecomm Enterprise IT Service Delivery Model to build and expand service differentiation in the marketplace • Serve as CIO for clients, providing strategic insights and leadership to connect IT capabilities to business results• Implement new organizational structure and accountability around our core values and purpose• Develop and lead career planning system that allows us to continue to attract & retain the best talent

Rochester Hills, Mi, Us

Authen2cate (A2C) is a recent start-up organization gaining great momentum providing Identity Access Management (IAM) and Multi-Factor Authentication (MFA) for clients around the world. Currently, Authen2cate serves several different industries with a specific emphasis on Financial, Government, and Health Care. In my role as CEO of Authen2cate, I provided strategic leadership to ensure operational excellence, while working closely with the CTO and Operations Director regarding the technical road map. Key Results: • Built and developed Authen2cate with all aspects required of a new start-up company• Established and oversaw marketing, lead generation, and sales activities and results with a rapidly growing sales pipeline and increased monthly revenue 5 times previous amount• Determined technical roadmap, including priorities and required resources to meet timeframe• Established strategic sales partnerships, including re-seller channel and referral programs • Collaborated with CTO and Operations Director to set direction for the Technology Platform• Accountable for financial results and meeting/exceeding annual financial targets

Security Inspection (SI) is a global tier one automotive supplier of custom technology solutions, specializing in network security, infrastructure management, private/public cloud hosting, help desk support, and application design and development. As the CEO / COO, I was the organizational leader providing strategic direction and ensuring operational excellence in all aspects of the business, especially with relation to delivery of client technology solutions. Accountable for company alignment to the vision, leadership development of senior managers, client relationship development, and financial results of the company.Key Results: • Implemented operating structure and framework for strategic planning and organizational alignment to enable operational delivery and exceed client expectations• Improved client relationships and satisfaction by connecting SI managers to key client personnel• Exceeded financial goals and enabled significant company growth, with revenue and staffing growth greater than 125% from 2013 to 2015 • Implemented new systems and operational processes required to operate a growing business (HR, Payroll, Sales, Help Desk, and Technical Delivery Systems)• Improved ability to attract and retain top technical talent by defining and embracing our culture and shared values, while improving recruiting and on-boarding systems and processes• Designed and implemented core technology team processes and systems; including Release Management, Change Management, Network Operations Monitoring, and Problem Management• Recognized by Detroit Free Press as a Top Workplace in Michigan in 2012, 2013, 2014, & 2015

Southfield, Michigan, Us

Plante Moran (PM) is the nation’s 14th largest certified public accounting and business advisory firm, providing clients with financial, human capital, operations improvement, strategic planning, technology consulting, and wealth management services. Plante Moran has a staff of more than 2,000 and has been recognized by a number of organizations, including FORTUNE magazine, as one of the country’s best places to work.In my role at PM, I was the IT Director and Relationship Manager for Plante Moran Financial Advisors (PMFA), Management Consulting, Corporate Real Estate, and Corporate Finance responsible for partnering with these business units to define and deliver on key initiatives and IT strategy. I Effectively worked closely with firm leadership to define the IT strategy, establishment of long-term objectives and achievement of goals outlined in the annual technology plan. I was also accountable for all IT Support Services; including Helpdesk, Onsite Support, and Asset Management. Key Results:• Led firm wide Content Management initiative, including overall strategy, business process design, and information architecture for the Client Collaboration Center• Plante Moran recognized by Information Week as one of the “Top Technology Innovators Across America” for the Client Collaboration Center solution• Defined Engagement Management processes and implemented solution for Consulting practice to improve staff efficiency, better leverage resources, and address risk management objectives • Designed and implemented a new Microsoft based technical platform (Dynamics CRM, SharePoint, custom .NET applications, etc.) that resulted in increased integration into other systems and reduced support costs • Implemented an IT Governance model based on COBIT that resulted in improved decision making and IT investment aligned to the strategic direction of the firm

West Hartford, Us

• Accountable for client relationship with Cadillac, Chevrolet, and Oldsmobile to ensure client satisfaction and define overall Roadside Service strategy• Financial accountability for operation with more than $18 million in annual revenue• Accountable for 10 managers and more than 300 employees

West Hartford, Us

Implemented and managed all operational aspects of the Opel Germany Customer Assistance Center, including deployment of new processes and technology solutions. • Implementation and operational transition of Opel Germany Customer Assistance Center• Responsible for overall operational and financial performance of Opel Germany Customer Service Center• Accountable for performance of 3 Managers and 70 employees

West Hartford, Us

Managed a team of 15 Business AnalystsEstablished and revised policies and procedures in order to enhance overall operational efficiency

West Hartford, Us

Bachelor Of Science, Business Administration

Master Of Business Administration (Mba), Information Technology Concentration