David Townsend Email & Phone Number

Troy, Michigan, US

• Awecomm is a strategic IT partner that specializes in solving real business challenges, like efficiency, client and employee experience, and client retention. We help small to medium-sized business leaders align their.
• Direct strategic planning and execution of business goals to achieve long-term objectives
• Develop and implement Awecomm Service Model and connect new business processes to systems and procedures to enable consistent service delivery
• Expand and enhance Awecomm Enterprise IT Service Delivery Model to build and expand service differentiation in the marketplace
• Serve as CIO for clients, providing strategic insights and leadership to connect IT capabilities to business results
• Implement new organizational structure and accountability around our core values and purpose

Rochester Hills, MI, US

• Authen2cate (A2C) is a recent start-up organization gaining great momentum providing Identity Access Management (IAM) and Multi-Factor Authentication (MFA) for clients around the world. Currently, Authen2cate serves.
• Built and developed Authen2cate with all aspects required of a new start-up company
• Established and oversaw marketing, lead generation, and sales activities and results with a rapidly growing sales pipeline and increased monthly revenue 5 times previous amount
• Determined technical roadmap, including priorities and required resources to meet timeframe
• Established strategic sales partnerships, including re-seller channel and referral programs
• Collaborated with CTO and Operations Director to set direction for the Technology Platform

• Security Inspection (SI) is a global tier one automotive supplier of custom technology solutions, specializing in network security, infrastructure management, private/public cloud hosting, help desk support, and.
• Implemented operating structure and framework for strategic planning and organizational alignment to enable operational delivery and exceed client expectations
• Improved client relationships and satisfaction by connecting SI managers to key client personnel
• Exceeded financial goals and enabled significant company growth, with revenue and staffing growth greater than 125% from 2013 to 2015
• Implemented new systems and operational processes required to operate a growing business (HR, Payroll, Sales, Help Desk, and Technical Delivery Systems)
• Improved ability to attract and retain top technical talent by defining and embracing our culture and shared values, while improving recruiting and on-boarding systems and processes

Southfield, Michigan, US

• Plante Moran (PM) is the nation’s 14th largest certified public accounting and business advisory firm, providing clients with financial, human capital, operations improvement, strategic planning, technology consulting.
• Led firm wide Content Management initiative, including overall strategy, business process design, and information architecture for the Client Collaboration Center
• Plante Moran recognized by Information Week as one of the “Top Technology Innovators Across America” for the Client Collaboration Center solution
• Defined Engagement Management processes and implemented solution for Consulting practice to improve staff efficiency, better leverage resources, and address risk management objectives
• Designed and implemented a new Microsoft based technical platform (Dynamics CRM, SharePoint, custom.NET applications, etc.) that resulted in increased integration into other systems and reduced support costs
• Implemented an IT Governance model based on COBIT that resulted in improved decision making and IT investment aligned to the strategic direction of the firm

West Hartford, US

• Accountable for client relationship with Cadillac, Chevrolet, and Oldsmobile to ensure client satisfaction and define overall Roadside Service strategy
• Financial accountability for operation with more than $18 million in annual revenue
• Accountable for 10 managers and more than 300 employees

West Hartford, US

• Implemented and managed all operational aspects of the Opel Germany Customer Assistance Center, including deployment of new processes and technology solutions.
• Implementation and operational transition of Opel Germany Customer Assistance Center
• Responsible for overall operational and financial performance of Opel Germany Customer Service Center
• Accountable for performance of 3 Managers and 70 employees

West Hartford, US

Managed a team of 15 Business AnalystsEstablished and revised policies and procedures in order to enhance overall operational efficiency

West Hartford, US

Bachelor Of Science, Business Administration

Master Of Business Administration (Mba), Information Technology Concentration