As a Senior Director, I have Business Services leadership responsibilities for multiple S&P Global divisions working with global teams responsible for billing transaction processing and cash collections. Responsibilities include strategic and tactical planning, process design and support, external customer service and internal operation metrics, and process efficiency initiatives for both order processing and client financial relationship teams.

I held director level leadership roles with responsibility for multiple successful national operations. The operations I led over the seven years include auto property damage claim service, business continuity and operation risk management, procedure development and process improvement, and first party medical claim service. They ranged in size from 100 to 600 associates.The leadership focus areas in each operation included, but were not limited to strategic planning, budgeting… Show more I held director level leadership roles with responsibility for multiple successful national operations. The operations I led over the seven years include auto property damage claim service, business continuity and operation risk management, procedure development and process improvement, and first party medical claim service. They ranged in size from 100 to 600 associates.The leadership focus areas in each operation included, but were not limited to strategic planning, budgeting, managing service outcomes, process improvement, decreasing expenses and developing associates. My multi-faceted leadership focus lead to positive business outcomes in each area including improved employee engagement in each operation. Show less

I held multiple second level leadership roles including having leadership responsibilities for two national auto claims operations and two regional auto claim operations. I initiated a start up national auto claim compliance operation. I managed a regional continuos improvement team leading improvement efforts in claim service and new policy application handling. My responsibilities spanned from hiring/training to daily performance tactics and all administrative aspects of these… Show more I held multiple second level leadership roles including having leadership responsibilities for two national auto claims operations and two regional auto claim operations. I initiated a start up national auto claim compliance operation. I managed a regional continuos improvement team leading improvement efforts in claim service and new policy application handling. My responsibilities spanned from hiring/training to daily performance tactics and all administrative aspects of these business units. The operations ranged in size from 75 to over 150 team members and ranged from 200,000 to 2,000,000 claims/customers serviced annually. Show less

Led team of technical experts responsible for automating manual claim processes, integrating electronic data exchange protocols for data transactions, and implementing a PC based computing network for the P&C Claims operation.

Held multiple Professional/Technical level positions including Claim Handler, Property Reinspector/Trainer, Estimating Pricing Specialist, and Claim Automation Procedures Specialist.