David Yancey Email & Phone Number

With over 23 years of experience in service quality management and 18 years in Air Force Communications-Electronic maintenance, I have provided IT Service Management consulting services on new programs, managed teams of up to 36 personnel, and designed, documented, and audited processes for compliance to ANSI/ISO/ASQ Q9001-1994, 2000, and 2008 as well as ISO 20000-2011 and 2018.My expertise includes providing guidance on policies, processes, controls, and metrics needed to implement and improve service management systems while meeting all contractual requirements. Additionally, I have conducted over 60 third-party audits for compliance to ISO 9001 and other military and commercial specifications, lead 29 internal quality management system audits, and conducted five ISO/IEC 20000 audits.My experience in Air Force Communications-Electronic maintenance has given me technical mastery of various analog and digital ground radar systems and line-of-site microwave communications equipment. I am also thoroughly familiar with maintenance management systems, logistics, and calibration and use of test equipment in support of CE maintenance.Overall, my rigorous internal audits resulted in 15 external surveillance audits with only one finding, demonstrating my commitment to delivering high-quality service and compliance excellence.Specialties: IT Service Management, process design and improvement, root cause analysis, service level management, and process audits.

Listed skills include Quality Assurance, Quality Management, Quality System, Quality Auditing, and 22 others.