David X. Email & Phone Number

United States

• Developed and implemented client-specific solutions on the SmartSimple platform, a leading SaaS solution, ensuring adherence to project requirements and timelines with a 100% success rate.
• Adhered to project management protocols, ensuring all necessary approvals for system modifications were obtained beforeimplementing configuration changes.
• Conducted thorough internal QA processes, resulting in 100% client satisfaction during Client UAT and final implementation.
• Actively participated in project meetings to assess customer needs and ensure effective collaboration.
• Leveraged experience to plan and assist in managing platform development and deployment projects efficiently

• Enhanced top-selling products for the top 10 North American banks by 30% through the implementation of SaaS end-to-end solutions.
• Collaborated with cross-functional teams, including management, development, and support, to prioritize resources, resulting in a 20% increase in task turnover rate.
• Acted as the primary point of contact with client stakeholders and third-party vendors to identify project developments, roadblocks, and business needs.
• Organized and conducted product demos with clients, providing training on workflows and functionalities.
• Facilitated client meetings to communicate project plan obligations, progress, and product/service strategies.

Ontario, Canada

• Conducted quality control checks using SQL queries and software built in-house (Vision Roadware).
• Produced and reviewed SOP documentation for efficiency in business processes and workflows.
• Advocated for process improvement methods to increase team efficiency for multiple departments.
• Increased productivity by 70% for several projects using LiDAR data, and strong decision making.
• Improved municipal road and highway conditions by 80% by providing clients with accurate geoprocessing models, GIS mapping, and road ratings.
• Perform all aspects of GIS processes associated with creating, collecting, organizing, mapping, editing, and analyzing spatial data.

New York City Metropolitan Area

• Assisted with the review and revision of business transactions, agreements, and other legal documents.
• Produced legal research and preparing memorandum for attorneys to solidify case studies.
• Drafted letters and formal notices for attorneys to be sent to clients and business partners.
• Collaborated with clients to create and review patent development strategies.
• Used Excel to handle and manage patent information within the company database.