David Yeo Email & Phone Number

Melbourne, Victoria, Australia

Responsible for• Supporting DET services for schools such as Wi-Fi Connectivity, Email Services, Proxy Service and Internet Connectivity.• Supporting staff and students daily for information technology issues such as Office365, Google, Mosyle, Printing and BOYD issues.• Maintenance and support of schools’ ICT environment and infrastructure.• Maintenance and management Server by using: o Windows Server Technologies o Service and management of Windows and Apple devices. o Network Administration• Running ICT professional development sessions and working collaboratively with the Schools’ Leadership.• Planning, deployment & management of 1 to 1 user/devices in an enterprise environment.• Service and management of schools’ and BOYD Windows, Apple and Android devices.• Maintain and support schools’ Disaster Recovery and Backup Solutions.Highlights:• Provided and maintained ICT support services in accordance with the Department’s standards, policies, and operating procedures and agreed service levels.• Contributed to the improvement of ICT services to 4 government schools through the escalation of relevant incidents, requests, and problems.• Provided advice to principals and managers on Department’s standard ICT technologies and services to assist their decisions on infrastructure planning and implementations.• Developed and maintained accurate records of schools’ assets and access in accordance with Departmental protocols.

Kuching, Sarawak, Malaysia

Strategic Account Manager for Key Government Sector. • Managed key accounts portfolio and established long-term client relationship.• Communicated regularly with client on proposals, offers and issues.• Recommended solutions and innovative ideas to meet clients’ needs.• Identified and approached new potential strategic customers to increase sales and achieving sales target.• Planned, prepared and consolidated proposal and tender offering. o Coordinated customer requirements study. o Facilitated with solution providers for possible solutions and deliveries. o Consolidated inputs from solution providers and finalized submission. o Presented consolidated proposal and price point to management for feedback and approval.Highlights:• Managed to improve sales by 30% y-o-y for corporate solutions in multiple sector (Government and Utilities).• Successfully created bidding proposal with innovative solutioning and strong price point to win tenders.

• Evaluated market needs and possibilities.• Developed product strategy and product frameworks.• Coordinated with stakeholders and teams on product development schedule and deliveries.• Researched and evaluated security products and capabilities for solution integration.• Developed marketing plan and promotion roadmap.• Consulted and promoted to Agencies and Governments.• Developed and executed project proposal and implementation plan.Highlights: • Successfully managed, led and delivered intelligent surveillance solution (SmartVeillance) from infancy to full solution suite.• Targeted and achieved 99% accuracy for license plate recognition for Malaysian, Australian and New Zealand vehicle plates.

• Identified customers’ operational requirements in terms of capacity, bandwidth, quality of services, security and resilience.• Designed and deployed functional networks to improve connection efficiency.• Configured and installed software, servers, routers and other network devices.• Monitored new infrastructure to ensure optimal performance.Highlights: Designed and implemented first network infrastructure for Sarawak Government offices across the state’s 12 Divisions, emphasizing bridging of the urban and rural divide through technology.