Perform under contract as Lead Auditor and Auditor for ISO 9001:2008 and ISO 9001:2015 QMS audits.

Perform under contract as Lead Auditor and Auditor for ISO 9001:2008 and ISO 9001:2015 QMS audits.

Manage and lead audit teams during the performance of internal and third party ISO 9001:2008 Quality Management System (QMS) audits. Responsible for all phases of the audit. Accountable for audit planning and organization, communications, team leadership, conflict resolution, and report writing. Assists with the selection of the audit team. Represent audit team with the auditee’s management. React effectively in stressful situations and make clear, well-founded decisions regarding conformity during the audit. Handle multiple projects and delivers results on time. Maintain competent working knowledge of ISO auditing standards, procedures, and techniques through continual professional development and regular audit participation. Demonstrate professionalism and independence. Act professionally abiding by non-disclosure agreements.

Responsible to assess assigned areas of the quality system to determine if meets ISO 9001:2008/No Design Management System requirements and remains effective to meet company goals. Perform internal audits accordance with QMS procedures and requirements as auditor or audit team member. Initiate and plan internal audits within scope, schedule, and resources. During audits maintain communications, collect and verify information, conduct interviews, generate audit findings, reach audit conclusions, complete audit reports as needed, present or support audit team at closing meeting, prevent and resolve conflicts, and support audit team with auditee during closeout activities. Manage internal audit program and create/deliver internal auditor training during audits or other training functions.

Ensures CA/PA process is implemented and remains effective. Manages CA/PA process as defined by in company procedure. Supervise, issue, and maintain records of non-conforming service, corrective or preventative actions. Responsible for monitoring open actions and follow-up needed. Verification of actions taken. Report results to Management.

Ensures company’s document control process is implemented and remains effective. Perform documentation reviews, pre-assessments, assessments, and maintenance surveillances. Manage current documentation and revisions as needed, including records of all policies, procedures, quality manual, work instructions, forms, specifications, and other company documents affecting quality or customer satisfaction per company’s document control procedure. Ensure all documents and records are reviewed periodically and updated and re-approved if needed. Maintain records of documented approvals. Ensure adequate access to necessary personnel for all controlled documents. Maintain any external documentation that must be controlled.

Provide leadership, direction, coordination, communication, and coaching to enable proper functioning of the company’s Quality Management System (QMS) to meet its objectives. Report to top management on the effectiveness of the QMS and any needed improvements. Ensure QMS processes are adequately defined, effectively deployed, and continually maintained. Coordinate area of responsibility teams and functional managers during the design and implementation of QMS processes and assess and advise during development and implementation of the quality system. Recommend corrective or preventative actions to maintain compliance with company and governmental regulations. Analyze internal controls and inform senior management as required to resolve issues outside the internal quality process. Prepare annual trending analysis to identify systemic QMS issues and provide recommendations for improvements. Facilitate monthly management review meetings (establish schedule, develop agenda, coordinate report results, guide discussions, suggest improvements, and publish minutes). Accountable for the usefulness of the audit program via proper performance and maintenance of required processes. Distribute audit reports to managers and track open issues through successful resolution. Assure through internal audit, quality assessment and quality improvement initiatives that methods, practices, and controls are in compliance. Promote processes to ensure employee awareness of customer requirements and verify communications are effective throughout the company. Advance a quality driven culture within the company by the use of quality tools and methodologies such as PDCA and verify that the organization is committed to it at all times. Oversee document control functions to ensure the process satisfies requirements. Train those developing quality processes and related documentation. Make certain training programs support compliance to QMS requirements.

Provide management of government and industry contracts including formal, short form and annual contracts. Assist with draft, evaluation, negotiation, and execution of contracts as directed by President or PM. Provide redline recommendations and assist in direct negotiations with attorneys until agreement has been reached on all contacts. Serve as POC for clients on contract matters and ensure customer and company requirements are communicated. Maintain contractual records and documentation such as receipt and control of all contract correspondence, customer contact, contractual changes, status reports and other documents for all projects. Monitor transactions compliance (milestones, deliverables, invoicing, etc.) and/or assist others in doing so. Provide guidance on contract matters to PMs or other operational staff including training other employees in contracting practices and procedures. Assist in development and implementation of procedures for contract management and administration in compliance with company policy. Contribute to company policies and practices. Recommend improvements to cross-functional business activities. Supply overviews, reviews, and evaluations to achieve business goals. Strategically solve problems with management to achieve accurate and timely resolution. Keep up-to-date with market trends and new developments. Support Marketing with building market position, developing, defining, negotiating, and closing business relationships. Assist Marketing in preparation of proposals determining concept, gather and format, write drafts, and obtain necessary approvals. Support PM/Marking to ensure company services are offered with appropriate, competitive terms and conditions. Build and maintain excellent relationships with clients and colleagues. Act professionally abiding by non-disclosure agreements.

DUTIES:Founded and managed a successful freelance training development business.Oversee and perform all daily operating activities and customer service functions.ACCOMPLISHMENTS:Successfully obtained and managed a training support subcontract under KISCAL, LLC’s contract with ARACOR (Now RAPISCAN) who was developing a Mobile Sea Container X-ray Scanner(MSCS) for U.S. Customs. Support services involved blending the manufacturer's requirements and vision with government’s requirements, while supporting the design of an effective hi-tech systems training course. Written/editorial and training support was accomplished and delivered throughout design, test, modification, and acceptance phases. Deliverables included: needs assessment, job task analysis, course outline, instructor guide, student manual, job aids, training aids, training exercises, photography and video production, packaging design, and course delivery. Training methods were determined based on content, course objectives, and client preferences.

DUTIES:Design, implement, and conduct training programs to meet client needs under general direction.Employ soft skills and technical training. Utilize feedback to create, enhance and update training programs. Work with Training Lead on the development of opportunities for the company. Participate in needs analysis studies to determine training needs of the client. Confer with management to gain knowledge of specific client work situations to better understand changes in policies, procedures, regulations, and technologies. Work with Training Lead before conferring with clients regarding individuals, work groups, units of divisions to improve communication and processes. Create course content, lesson plans, audio/visual aids, test criteria, handouts, learning aids and evaluation/measurement tools. Coordinates required equipment and training aids.Deliver classroom training and facilitates group workshops. Monitor and report on individual and group feedback to enhance all training development activities. Maintain contacts in industry training associations to keep abreast of new training and development techniques. Revise design of training curriculum and methods to improve effectiveness. Perform other duties as assigned.ACCOMPLISHMENTS:Assisted in the procurement of an operator training development contract with U.S. Customs involving several small X-ray equipment systems. Courses were instructor-led, video, and CD-based. I provided support throughout to the full range of services from needs assessment and task analysis to materials development and train-the-trainer. Co-authored several training manuals, instructor guides, presentations, and handouts. Assisted in the development of multimedia materials.

DUTIES:Respond to time sensitive ASN volunteer emails. Monitor and respond to issues in the ASN volunteer conference area website. Elevate president setting issues to management staff. Recruit ASN volunteers at several GA industry events. Contribute to the development of the ASN volunteer program outreach materials. Analyze Airport Sponsor Compliance Program as administered by the Federal Aviation Administration in respect to user complaints. Employ techniques for dispute resolution to bring acceptable closure to airport related issues prior to a final complaint. Maintain strong interactions with airport system users, State and Federal agencies.ACCOMPLISHMENTS:Created several AOPA position letters in response to airport compliance issues.Co-authored airport support guides, presentations, and handouts.Wrote "volunteer of the week” articles for E-pilot News Letter.Produced monthly reports on Frederick Airport Commission and Airport Association meetings.Board Member of Frederick Airport Association as secretary and website designer.Experience in working with airport operator/tenant/user issues.Extensive work with the airport sponsor obligations for AIP grants; analysis of airport-user complaints in FAR Part 13 investigative and enforcement procedures.Coordinated several logistical and presentational aspects of ASN’s presence at AOPA Fly-In/Expo.Environmental and land use issues worked include waste disposal, air and noise near airports.

DUTIES:Provided service to members by immediately answering a wide range of aviation questions via telephone, e-mail, and letter responses requiring a thorough knowledge of AOPA policies and procedures, member service, current issues, aviation business, airport, and US and foreign regulations.Manage, monitor and respond to issues in member website conference areas. Respond to member inquires on 800 Pilot Assistance Telephone Line and provide timely written responses to case work.ACCOMPLISHMENTS:Completed FAA Academy Enforcement Course and provide in house staff training.Completed Emory Riddle Accident Investigation Course and provided in house staff training.Contributed to AOPA’s response regarding the FAA's NPRMs on airspace reclassification and rewrite of pilot certification, and provided in house training with regard to these regulatory changes.Presented international flight operation briefings at AOPA Expo and Border Friendship meetings.Represented AOPA off-site as a Bahamas Tourism Council member.Developed, maintained, and provided in house staff training on international flight operations bulletins on website, fax on demand, and international flight planning portfolios.SME lead in the development, implementation, and maintenance of automated telephone international briefings.Action team member in the development of fax on demand service and member perception surveys.Co-produced information booklets, packages, presentations, and training for staff and members.Coordinated several logistical and presentational aspects of the AOPA Fly-In and Expo.

DUTIES:Provide specialized member assistance with domestic and international flight planning operations questions via 800 Pilot Assistance Telephone Line, written correspondence and case work requiring a thorough knowledge of AOPA policies and procedures, member service, current issues, aviation business, airport, and US and foreign regulations. Expert in US and foreign customs compliance and inspection procedures for non-commercial GA operations. SME representing AOPA at Border Meetings with groups ranging from 50-100 attendees. Regular participant at several large industry trade shows as AOPA’s representative. Assist the association president with domestic and international fight planning operations.ACCOMPLISHMENTS:Produced information articles, booklets, packages, portfolios, presentations, and training for staff and members on both domestic and international VFR and IFR flight operation. Contributed to AOPA and IAOPA responses for foreign pilot certificate, aircraft ownership, airspace, airport, and customs clearance requirements and procedures. Assisted members with a wide range of foreign issues including, but not limited to: pilot certificate validation, aircraft ownership, airspace, airport, customs clearances, survival kits, search and rescue, fees, seizures and enforcement actions.Presented international flight operation briefings at AOPA Expo and Border Friendship meetings.Represented AOPA off-site as a Bahamas Tourism Council member. Completed AOPA ASF Mountain Flying and Survival Courses in Colorado in a Cessna 172. Flew to/from Canada and Mexico in single engine aircraft. Developed, maintained, and provided in house staff training on international flight operations bulletins and international flight planning portfolios. SME lead in the development and implementation of member pilot reports. Coordinated several logistical and presentational aspects of the AOPA Fly-In and Expo. Featured in member video for transatlantic flight operations.

DUTIES:Serve as a primary support resource to AOPA, affiliates, members, and potential members for technical aviation information and research. Conduct industry research used to support advocacy and outreach efforts throughout AOPA. Responsible for educating AOPA members on relevant AOPA products that can ease the experience of aircraft ownership and flight training. Resolve member inquiries via email, phone, fax, letter, and in person communication. Provide research and outreach to government and private sector aviation contacts not generally available to membership. Conduct extensive analysis and provide satisfactory assistance to members on subjects such as flight operations, enforcement actions, aircraft maintenance, current and changing regulations, aircraft ownership, aircraft transactions, airport issues, security issues, medical certification, airspace inquiries, and digital product support for all web and mobile based AOPA products. Develop knowledge of AOPA operations, mission, and vision. Provide aviation technical expertise to all AOPA departments in support of association goals, advocacy, and objectives. Maintain resources for the AOPA library staff to enable member self-help. Provide aviation technical and staffing support for special assignments to AOPA outreach events. Facilitate communication as a liaison with other AOPA departments to maintain specialist awareness of association operations and initiatives that impact pilots and AOPA members. Maintain open communication to those departments so each is aware of the current member perceptions.ACCOMPLISHMENTS:Co-authored articles, booklets, presentations, pamphlets, and training for staff and members on VFR and IFR flight operation.Assisted in coordination of several logistical and presentational aspects of the AOPA Expo.Established and maintained industry and governmental contacts.

Supported and assisted in construction and management for a privately owned water utility company serving over 300 customers. Projects involved water main and service installations, tariff development, and responding to Maryland Dept. of Environment and Public Service Commission requirements, meter reading and plant operations (water quality and pressure tests; pumping operations).

Commercial Pilot flying under FAR Part 135 on scheduled route and charter operations throughout the coastal region of New England in single engine aircraft.

Flight instruction teaching private, commercial and instrument pilots in signal engine land aircraft. Additional duties included morning air traffic reporting for a radio station, front desk and ramp operations.

Under limited supervision, oversaw and performed real estate management, maintenance, construction, leasing, and sales activities associated with multiple residential and commercial tenants and raw land developments. Performed the functions of project manager integrating a wide range of processes and business activities.