• Led UX design process for projects from concept to implementation, resulting in improved user satisfaction and increased retention rates.• Delivered 3 new features and 9 feature improvements.• Implemented new design system that passed new company design standards and guidelines.• Improved design workflow efficiency by integrating Figma into team.

• Reduced traffic by 10% at San Jose Sharks’ SAP Center with data dashboard reporting game-day attendance and parking lot traffic.• Assisted user interviews with Nvidia and Cola-Cola.

• Upgraded interface on desktop web, mobile web, iOS, and Android with custom components.• Fixed an underperforming design that was escalated by one of SAP's customers from Korea, in less than 1 week’s time.• Led workshop with product managers to define and prioritize pain points.• Defined the information architecture for a mockup that was well received at SuccessConnect conference.

• Interviewed 10 industry experts through cold outreach and developed user journey for revenue growth planning softwares.• Moderated design thinking workshops and usability tests with SAP's international customer, Mars Russia. Identified pain points and user needs.• Translated findings into actionable design recommendations, presented at sprint reviews, and advanced our MVP to design phase.• Created component library for rapid prototyping that was used across product teams. Rapidly prototyped designs for usability testing.

• Increased engagement and conversion rate for company website by designing and publishing new pages through WordPress.• Utilized Hotjar heat map data to support design decisions.

• Increased engagement and conversion rate for company website and 4 clients' e-commerce websites through analysis of Google Analytics and Lucky Orange heat map data and making data-driven mockups and design recommendations for both desktop and mobile.• Accelerated company's workflow and increased involvement of 8 clients in their website development by delivering content outlines, style guides, graphic designs, wireframes, and mockups early in project timeline for feedback.• Spearheaded growth of design process as first UX/UI design intern by introducing Figma, initiating cross-team collaboration on designs, and suggesting addition of user testing and A/B testing.• Presented my work to project manager, web designer, and CEO and used the feedback received to iterate upon and improve my designs and research.

• Increased trust in Dexcom brand with new diabetes managementapplication for macOS.• Conducted 15 Zoom interviews and usability tests with Dexcomcustomers to inform design iterations.