Specialize in Cloud and Contact Center technologies (NLP/NLU Chatbot and Intelligent Routing) – Expert knowledge of designing to increase overall customer and agent experience. Design to improve efficacy, lower cost and increase revenue. Credible technical leader to customers and to teams that I partnered with in delivering solutions. Combining business acumen with technical skills, I work with customers to architect solutions to complex problems. I specialize in meeting business objectives (e.g., reduce risks, reduce costs, increase revenue from existing products, invent new products) and opportunities may be defined, but the technology strategy and the technical solution design are not defined. I understand the customer’s business context (e.g., outcome priorities, customer experience, shared goals, business case) and seek to influence their longer-term technology strategy (e.g. improve migration experience, adopt business impactful technologies, transform antiquated platforms).

As Global Lead Voice Architect and Engineering at Morgan Stanley New York, I identify, capture, and implement innovative technologies to meet the customized needs of the organization through effective collaboration with senior management, staff, and other stakeholders for exchanging information, presenting new approaches, and discussing equipment and system changes. I direct the vendor management operations, including vendor selection, SOW revision, contract negotiation, and escalations. I oversee the complete project management cycle from inception through to completion. I plan and implement quality assurance and application deployment process.Skills Enhancements: Planning and Strategy, Customer Needs Assessment, Vendor Management, Coordination and Collaboration, Contract Negotiations, Quality Assurance, Deployment Processes, Strategic Project Management Following is the highlight of the value I brought to Morgan Stanley:☛ Orchestrated and implemented robust strategies, including session management core, voice fraud detection, voice perimeter defense, WebRTC, collaboration, contact Center, trader voice, and IPT.☛ Successfully conceptualized, developed, and recommended strategies to senior management, including officers of the CTO group, Business Unit leads, and key stakeholders.☛ Recognized by management for successfully completing complex projects, including designing the global session management architecture, designing and consolidating the voice trunk solution into a centralized SIP core, and designing the wealth management contact center.

As a Principal Solutions Architect at Avaya, I oversaw the efficient management and administration of team of technologists and project managers to ensure the success of the program. I executed a range of responsibilities from business planning to general administration, such as assisting the solution development team, describing the solutions through architecture and design artifacts, and monitoring implementation projects. I actively participated in both presales and post sales management and customer service tasks. I assisted the team members by transforming the requirements into architecture and design documents for future use.Following is the highlight of the value I brought to Avaya:☛ Utilized excellent organization and management skills in making technologies work together and contributing towards the success of the high-value projects. ☛ Lead Solutions Architect for major financial institutions such as Morgan Stanley, Citicorp, JP Morgan Chase, and UBS.☛ Lead Solutions Architect for educational institutions such as Florida State University, University of Southern California, and University of Maryland.