David Zúñiga Email & Phone Number

Austin, Texas, United States

Costa Rica

SynOps is an assembly of talent, capabilities and technologies, including artificial intelligence (AI) and advanced analytics, that empower marketing operations a fit-for-purpose and flexible roadmap for achieving higher levels of efficiencies across the enterprise. In charge of gathering requirements, documenting, providing training and mainteinance to the system along with a team.

Costa Rica

Training, Product Awareness, Campaign Coordination and Content production for all activities in InnoLab focused on:- Software Development - Innovation and Ideation initiatives - Product adoption - Technological focus- Employee experience- Talent DevelopmentAchievements:We implemented two programs of great success:SYNERGY: An ongoing initiative that fosters idea creation and development, making idea owners their own entrepreneurs that use the company framework to implement it blending the performance achieving program, idea repositories and the expertise of many. During more than 3 years, this program has created a framework for networking and career shifting for many employees, providing a non-formal structure sponsored by the company to achieve real projects of meaningful impact, allowing them to experiment and grow without risking their position. L3AD: See more details in volunteering in this profile.

Costa Rica

Ambassador to foster the implementation of the Performance Achievement process, which is part of a new way to measure employee performance based on the employee strengths (Gallup Strenghtfinder based). - Provide information to managers of how the process should be directed- Coach members from assigned teams in how to get the best out of the process, and follow up- Ensure to align people with the engagement style of #WAAO (A cultural program, short for We Are Accenture Operations)Please note: despite the champion role disappeared because of the adoption of the program, I am still on the regular delivering training for awareness on how it works.

Costa Rica

Costa Rica

On charge of overseeing the completion of an important reporting tool used globally for compensation bonus for the vendor channels of an important partner of my company. - Providing follow up in the closure of a reporting tool to be released worldwide, for all zones (EMEA, APJ, AMS).- Coordinating the UAT testing and handling the Defect log follow up.- Contact point between client, development team, business service team and management for reporting and additional information. All of the previous of a global nature, with members from Bucharest, Bangalore, Mexico, U.S.A., and Costa Rica- Daily reports, conducting touch-point meetings, and follow up on the implementation.

Heredia, Costa Rica

- In charge of assisting the MaaS Global Workforce Initiatives Manager, Andrea Tanzi, in the creation of a series of Design Thinking exercises meant to define, outline, and construct a complete guidance reference for the Customer Journey Experience playbook, also expected to be used for internal training in the center, as well as the global Operations community within Accenture- Coordinating the compilation and research of data, creation of material for workshops, and collaborating with others to ensure the activity reaches the original set goals- Reporting

Heredia, Costa Rica

In charge of doing the follow up of the already started Innovation tool. - Creating, estimating the tasks for new improvements, overseeing their completion and debugging- Conception of addressing new requests, solving the approaches, outlining guiding principles for design and implementation - Scrum meetings and reports- Documentation / Trainings / Workshops- Co-directing the strategy of implementation for the internal marketing of the tool

• Compiling and defining specs, and delivery estimation• Assets revision, status reporting, review follow up• New training induction, creation of the Routing Sheet inititative in order to put process in order in an expedite way and also coach the team members to get acquainted of the operation in an expedite way• Co-creation of leverage training for designers, in order to coach them to do the intake in the coding of the banners with the aid of a programming tool, establishing standards, and unify information for checklists along with the Quality Assurance teamIn less than 4 weeks, we got to reduce the production time and increase the skills of the Designers, and the developer could also produce a lot of documentation on best practices of code. We also managed to create an improved and up to date branding subset of the banners, which was helpful to conceive the products.We also came up with a training for JIRA to include the client in the loop. And use the training as an introduction to engage them to our process of production and quality assurance.

Costa Rica

• Part of the management layer that handles a team of 18 resources• Compiling and defining specs, and delivery estimation• Assets revision, status reporting, review follow up• New training induction, SOP documentation and Business Excellence tools outsourcing• Co-creation of leverage training for new comers, establishing standards, and unify information for checklists along with the Quality Assurance teamStartup Series InitiativesConcept, direction and coordination of a series of training units conceived for newcomers and off shore mirrored operationsDragonFly Initiative:A proposal for work life balance tips aligned to the culture of the company to achieve a sharpened perspective of how to manage change in an ever changing environment.

Heredia

• In charge of receiving all email project requests from client, compile specs, and request missing assets in order to complete production (30-70 projects in average per week)• Coordinating, overseeing and tracking for the production, edits, fixes and deploys of email, SLPs, Nurture (automated email programs)• Estimation for production, when needed, convening with the client about due dates• Sending daily reports and having daily touchpoints about the movement of an average of 30 or more projects per week• Implementing, updating and updating new requirements, checklists and verification tools to ensure proper delivery and deployment of our assets• Channeling technical issues, inquiries, research for possible solutions from the Developers to those who could help (IT, helpdesk, etc.)• Establishing the "Upgrade Meeting" arrangement. A series of small lectures made by members of the team that cover recent updates in understanding, new directions, best practices, both to update the team and also foster leadership among the team members.• Directing the Prisma Project: a team effort to automate template based code for localization.• Implementing, and directing the Osmosis Initiative: an internal approach to update Business Excellence tools to systematize the practice and integrate in the process all the staff involved.

Costa Rica

• Coordinating, overseeing and tracking for the production of digital banners which require high amounts and tight deadlines• In charge of the direction and co-creation of the OpEx tools, collecting the best practices checklists and defining the optimal approach for quick and high quality turnarounds• Convening with Quality Assurance for the improvement and enhancement of Checklists, and standards of production and documenting it• Client facing, estimations, assets collection.• Daily and weekly and monthly report for both the client and upper management. • Documenting the whole processes of the project, making sure that the whole team knows their tasks, and the outcomes expected on every project• In charge of coaching team members, working on their career development, in order to ramp their careers• Active participant on several initiatives to improve the work quality, company improvements, and team motivation• When needed, providing training workshop sessions to the client in order to assist the knowledge transfer for the tools needed to improve production duties.During my time as a Project Manager in this team, the following achievements were acomplished:• OpEx tools were started from scratch, and completed• Individual and team performance increased both productivity and utilization rates• Training on Project Management tools were given to the project for easier flow of the approval process• Operational Maturity of our team went from 1 to 2.7 (which is above of the score of the average in the company) in only 3 months• All team was attending regarding their 3+1 goals, career counseling, and refocused career paths for everyone.

• Consultor on Social Media Brand Conception / Inception / promotion• Social Media and Content Strategy planningWorking on several initiatives in the company related to training, and development of Social Media related capabilities (listening, marketing, energizing and engagement).

• Managing and overseeing the production of Online Advertising and Eblasts (email advertising) • On charge of collecting specs for the production of online advertising, rich media, and email.• Convening with Quality Assurance for the improvement and enhancement of Checklists, and standards of production and documenting it• Client facing, estimations, assets collection.• Day to day reports on statuses• Documenting the whole processes of the project, making sure that the whole team knows their tasks, and the outcomes expected on every project• SOP, policies, estimation templates, crisis management• In charge of coaching team members, working on their career development, in order to ramp their careers• Active participant on several initiatives to improve the work quality, company improvements, and team motivationAchievements: During my time as a Project Manager for this team, my team and I could reach the following achievements:- Establishing an SOP that was flexible and stable for the team needs- Setting all the Operational Excellence (OpEx) tools of our team and coming up with a branded approach that would represent us- Establishing a subset of the branding book for the account specific for Online Advertising banners- Establishing a special code feature of slideshow for the banners that would ensure and help with the copy revision and the animation of coded (non timeline) banners- Having all the production team to be rated Above the Average type of performers

Heredia, Costa Rica

• On charge of overseeing the production for Stages 1 and 2 of the Univadis promotional campaign (8 countries, several languages).• Communication with all parts implied (team, clients, managers and countries)• Responsible for a team of 3 Graphic Producers and 2 Web Developers• Estimation, coordination, and delivery of requested materials• Report status to 2 Launching Project manager, and coordinate production with representers of each of the involved countries.• Coordination of deliveries for each country or any other third party required for production.• Daily and weekly reports

• Design and Asset production for websites, sitelets and online advertising• Flash animation, • Interface design• Asset production• Project estimation and resource planning• Documentation• Branding maintenance for the several projects of the team.

Costa Rica

• Project Manager:- In charge of collecting key information to start the production of OnLine Advertising projects.- Coordinating with resources, and clients, estimation and follow up with the project's completion.- Problem solving- Client facing and communication

• Strategic advisor for the AvVenta U promotional campaign• On charge of conceiving the concepts to be used to promote employee engagement on the project• Content writer / Copy Writer / Graphic Designer / Jingle Writer• Lead of the Social Lab Smart Community project.

• On charge or collecting information and specs for new rich media campaigns.• Coordinating assets delivery and production• Overseeing rich media campaign serving, and development• Reporting statistics, feedback, and tracking• Assistant to Campaign Managers

• Creating Assets: Based on the comps, creating the assets needed for the projects. This is not only placing images, but also requires close communication with the Flash Dev, in order to make something suitable, expandable, and that reaches the same behavior than the portrayed on the comp.• Verifying Branding on the developed projects: Making sure that colors, fonts, spacing, placement, and graphic assets are the way that the comp states. On many occasions this required us to do new proposals with the same meaning but with specific changes to match functionality. • Exposing branding doubts and establishing from there new procedures with Creative Producers: On occasions there are doubts on how to create something or how should it be placed. When no past reference is found, am responsible for reaching one and making the information to others.

• Design and Asset production for websites, sitelets and online advertising• Flash animation, interface design• Branding maintenance for the several projects of the team.

• Artwork Production: On charge of creating (based on the provided design sketch), a digital Artwork, making sure that all the needed technical requirements, high resolution images, and accurate texts are made. This was mainly focused on printed environments, so it would also implied to create certain additional information when special cuts, relief features and special inks were needed.• Overseeing Production: The print media might be prone to distort what you find on screen when you see it in physic.The artwork won’t be too much of help unless there is a careful production process also. It was frequent to go and check the print, and measuring the color accuracy. • Projects: During my work in there I was involved projects like the Central American campaigns for Viceroy, Delta, and some others. I also created the ExpoMovil print advertising for Expomovil 2005-2007. Participated on the rebranding of “As” Restaurants, and a periodical brochure for Matra. Other clients: Panasonic, Apreflofas.

• Artwork Production: Creating the provided design sketch making sure that all the needed technical requirements, high resolution images, and accurate texts are made. This was mainly focused on printed environments, so it would also implied to create certain additional information when special cuts, relief features and special inks were needed. This particular company, needed special treatment since the clients had massive and huge ways of advertising, like billboards, printed collections, and such.• Overseeing Production: The print media might be prone to distort what you find on screen when you see it in physic. The artwork won’t be too much of help unless there is a careful production process also. It was frequent to go and check the print, and measuring the color accuracy. • Projects: My stages of work here exposed me to very challenging work like Dos Pinos, and also the creation of calendars: this is specially a demanding retouch type or work. Among my clients: FIFCO, Dos Pinos, Perimercados, INS, Holtermann y Cía., and others.I also worked with them from December 1994 to May 1995

• Web designer: This company dedicates not to the creations of websites, but web based applications. Intranets, for instance. Their work with ‘modules’ that they demanded a very expandable way of work, which was a pleasant challenge to work with. • Brand Creation: Some of the clients required not only the creation of applications, but lacked image or had a very distorted one. Creating new images for the company or the products were under my tasks.• Multimedia Presentations: Some clients needed help with the launching of certain project, or the presentation of different conferences. Creating images for both the event and the presentation were on me. I frequently had to meet with the clients directly.For a recommendation letter, please check: https://docs.google.com/leaf?id=1KmNAtfUWGQhobiF1qyhVs9PXCUA7jmTP18uSJxhS2Q5w014kMfbm4e6d0QVv&hl=en_US&authkey=CI7A6a8I

• Web designer: Graphic image, website and creation of the websites for the foundation itself, and all of the modules of educative production. • Brand Creation: Each project was launched as a different product. That means different branding, but created in a way that would make it identifiable under the umbrella of the Omar Dengo variety.• Multimedia Presentations: Each educational project to be launched with special presentations in events. I was responsible of creating the visuals for that, included the print stuff to be distributed.

I was involved in the improvement, and implementation of the new courses for the next stages of the career I was enlisted to study first.I was also a teacher for a couple of courses that were successfully implemented.

• Web designer: This was my first experience on web design. It was an exciting way to in, be cause I was on charge to create the Costa Rican Tourist Board website on the second version, as well as some other projects (Epson, Radio 103 Website, APPI, and some others).• Brand Creation: Not only the company itself but new few projects they had required their own image. We also had as client to Microsoft Costa Rica, and they were on events like TechEd, where they promoted or launched certain products. Many of those were graphically developed here.• Multimedia Presentations: I was on charge of creating the visuals for that included the print stuff to be distributed.

• For further details on my tasks in here, please check under Artwork Production and Overseeing production under the BBDO Garnier and IPC Bates job descriptions.• Projects: Among my clients: Coca Cola, Universal, Multiplaza, Banco Popular, Roche.

Freelancing: On charge of creating the assets and generating some basic animations on After Effects for a series of Summer Campaign TV Spots for Coca-Cola

Advanced Level, Business English

Activities and Societies: Smart Communities (see more details in my positions record)

Technician, Website Design And Production

After participating on the first courses, my knowledge and skills were useful to the administrative staff and allowed me to participate.

Technical Degree, Graphic Design

Activities and Societies: • Director of the Student Magazine 'Hablemos', in 1994• Participated as writer, director, actor.