David Zhao Email & Phone Number

Toronto, On, Ca

• Train AI via reinforcement learning from human feedback (RLHF) to help ML models learn more efficiently• Engineer detailed prompts for AI and analyze responses across various parameters for quality assurance (fact-checking, safety, privacy, etc.)• Helped clients identify and correct social biases in LLMs, resulting in an improvement in fairness and objectivity across chatbot responses

• Managed and updated a database of 14,000 patients; using it to conduct analyses and reports and market the Canadian Dental Coverage Plan• Implemented a new CRM system, which increased successful patient recall rate by 80% and saved an average of 3 hours on daily administrative tasks through automation• Eliminated patient wait times and resolved the issue of delayed labs, implementing more streamlined processes, resulting in significantly increased patient satisfaction• Created concise and effective training materials that would reduce training time by 3 weeks and improve training quality of new staff• Planned new upgrades, programs, and patient loyalty strategies to set the clinic apart

Remote

• Assess client needs, and provide relevant information to promptly address their inquiries. • Develop, implement, and adapt educational strategies to support students in problem-solving.• Provided excellent service, consistently obtaining a good sentiment score from students every month and exceeded monthly performance expectations by 30%.• Recommend improvements to streamline internal processes to enhance the tutor team’s work.• Collaborate with team and leaders to resolve problems and meet client needs.

• Managed end-to-end logistics of six healthcare ethics event with different formats.• Connected and maintained a strong relationship with key stakeholders and expert speakers to secure them for future events.• Performed task prioritization and worked closely with the marketing and finance team to organize deliverables.• Coordinated webinars, presentations, and case study discussions with 600+ participants across all events.• Facilitated case study discussions in events and gathered participant feedback for iterative improvement.• Turned speaking notes into presentation slides – making sure that concepts and key points are clear and concise.

• Developed the project vision and strategy by gathering requirements, capturing feedback, analyzing data, creating reports, and tracking overall program milestones.• Managed projects from end-to-end including planning, implementation, and post analysis.• Launched craft kits project with SickKids, which delivered 300+ kits to children during the pandemic• Created a website from scratch that served as an accessible platform to artistic work during the lockdown.

• Developed a promotional strategy for a conference on value of trauma informed care which resulted to a 200+ attendance, exceeding target by 100%.• Coordinated content, distribution, and the promotional schedule.• Managed priorities and contributed to decision making to ensure timely completion of research projects.• Leveraged my client-facing expertise to coordinate speakers and guests.

Shadowed physicians in an emergency department, gaining a deeper understanding of patient care, healthcare decision-making, challenges, managing critical situations, and hospital operations. I also helped maintain medical records and acted as a liaison between patients and physicians.

Bachelor Of Health Sciences Honours (Bhsc), 3.9/4.0

Education record