David Sun Email & Phone Number

Singapore

As an AppleCare Account Manager at Apple since July 2017, I've played a pivotal role in drivingcustomer satisfaction and the adoption of Apple technology by establishing trusted advisor relationships. Serving as both an escalation manager and customer advocate, I ensure effectiveresolution of customer needs and concerns, fostering high levels of trust and satisfaction.Additionally, I oversee the management of customer support relationships and facilitate theexpansion of Apple's product portfolio across various customer footprints. Understanding customers' IT infrastructures, I coordinate with cross-functional teams to address issues seamlessly and develop tailored success plans.My contributions include localizing marketing materials for enhanced engagement, reducing SLAtimes for enterprise hardware services, and successfully leading the technical team for a strategic customer in the financial sector to meet regulatory deadlines and ensure compliance with industrystandards.

Singapore

During my time as the Head of Domain for Network Applications and Cloud Infrastructure at Ericssonfrom March 2015 to July 2017, I led presales and delivery operations in Singapore & Brunei. Myprimary focus was on driving order bookings and net sales while implementing programs to enhancemargins. I managed a team comprising Customer Project Managers, Solution Architects, IntegrationEngineers, and remote resources, overseeing their performance and development. Additionally, Iowned the business strategy for service delivery and developed a comprehensive competencedevelopment plan to augment team capabilities and service offerings.Key contributions and achievements during this time include the development of new cloud servicesand competencies, broadening the company's offerings and expertise in the cloud domain.Furthermore, I achieved an increase in net sales while maintaining a constant headcount, navigatingchallenging macroeconomic and sector conditions through strategic leadership and operationalexcellence.

Beijing City, China

As the Global Delivery Partnership & Sales Support Manager at Ericsson from December 2012 toFebruary 2015, my primary responsibility was to develop and implement a centralized deliverystrategy for the region. This strategy ensured the successful delivery of various services from theGlobal Services Center (GSC) in China. Additionally, I managed the Add-on Sales program within GSC China, ensuring its execution and alignment with broader business objectives.Key contributions and achievements during this role include successfully leading the organization-wide implementation of the Add-on Sales program, which significantly contributed to revenuegeneration with an impact of SEK 1 billion. Furthermore, I managed offshoring activities across several key regions, achieving a fivefold increase in headcount (HC), thus enhancing operational capabilities and service delivery efficiency.

Beijing, China

Beijing, China

Beijing, China

Melbourne, Australia

Melbourne, Australia