• Partner with teams across business lines to define GTM strategy for NetSuite Services• Define program and project targets supporting GTM strategy along with corresponding stakeholders• Guide stakeholder execution of GTM programs

• Collaborate with NetSuite Consulting Services and Pre-Sales Consulting to identify gaps in customer experience and competitive landscape• Analyze attach rate and csat data from customer surveys, interviews, internal stakeholder feedback and customer success data to identify go to market focus• Coordinate with stakeholders to identify attach rate and csat targets along with required steps to achieve these goals• Assisted customer success leadership in execution and project management of programs targeting attach rate and csat goals

• Scoped and Solutioned over 40 won deals resulting in over 2.5 million in services revenue• Work with sales representatives and Solution Consultants to determine in and out of scope requirements and assist with determining solutions• Create Statements of Work and develop cost estimates for professional services implementation efforts• Manage and prioritize professional services requests from sales teams• Develop and deliver Solution Recommendation covering value propositions and the implementation process• Assist with matching of client budget and priorities to project scope and implementation strategy• Customer Success Q2 FY23 MVP

• Assist NetSuite Direct Sales by providing solution scoping and an estimate of professional services effort for new sales opportunities.

• Sourced, qualified, and promoted high quality leads for the contract furniture and medical manufacturing verticals

• Called alumni and parents of current students to raise $34,333 for Auburn University• Executed interviewing and onboarding process for new hires• Evaluated call center and individual performance along with coaching employees

• Designed and lead weeklong training program• Composed safety protocol and conducted safety checks resulting in zero safety incidents over ten week program• Created waterfront program schedule for 500+ campers over ten week program

• Quantified information from clients to create personalized financial plans with investment and life insurance projections• Passed General Lines exam for Texas, Georgia, and Alabama

• Guided customers to optimal inventory and assured proper fit of equipment• Assessed inventory data to ensure equipment safety and received customer deposits