David Volpe Email & Phone Number

Experience in business & technology strategy, program management/deployment and operations with a focus on front office solutions. Key strengths include: > Business Development - Lead to Close Processes > Process Optimization - Lead to Close, Quote to Cash Processes > Market Planning and Services Product Development > Sales & Services Strategies, Operating Models & Enabling Technologies for B2B & B2C > Sales & Services Transformation, Contact Center Optimization & Omni-Channel Enablement > Acquisition Integration > Program & Project Management > Services Delivery & Operations ManagementTypical Engagements:Lean Process Improvement, Solution Design and Program Management (HighTech/Digital Services)Led and managed design and implementation for Lead to Close, and Quote to Cash work streams for $25 M Front/Back Office Transformation for Information Services firm; Included re-implementation of Salesforce and the implementation of Salesforce CPQ, Conga CLM, Zuora Billing & Revenue Management, and Oracle Financials.Lean Process Improvement, Solution Design and Program Management (Manufacturing)Led a cross-functional team responsible for optimizing the Lead to Close/sales process, for a high-tech manufacturer, with a focus improving sales effectiveness, reducing cycle time and increasing customer visibility and intelligence. Developed a roadmap for alignment from opportunity to order fulfillment leveraging cloud & mobile technologiesEnd User Experience Design (Finance Services)Led the effort to design a multi-channel end-user experience consistent with the overall strategy of a customer centered enterprise which improved customer satisfaction by 11%.Omni-Channel Design & Deployment (CPG)Led the effort to design a omni-channel sales and service strategy and deploy a solution resulting in improved service operations, increased sales and customer satisfaction with an ROI of 14 months.Sales Transformation Design & Deployment (Manufacturing)Led a Lean process improvement effort to incorporate a CPQ solution to simplify quoting, drive standardization, enable the sales community and improve overall responsiveness. The resulting deployment improved operational quoting efficiency and cycle time by 54%.Experience with CRM, ERP, BI, Workflow, Social Collaboration and Mobility in on-premise, outsourced or cloud based architectures. Specific applications include Salesforce.com CRM/CPQ/CLM, Zuora Billing, Vendavo Pricing, Microsoft Dynamics CRM, Oracle CRM/CPQ,,and Oracle Order Management/Billing & Revenue Management.

Listed skills include Strategy, Enterprise Software, Crm, Management Consulting, and 11 others.

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  Bryant University

  Bachelor Of Science In Business Administration