Davie D. Foo Email & Phone Number

Toronto, Canada Area

Mid-Senior Level Position • Peer mentorship and coaching by creating “Davie’s Corner”.• Customer relationship management with mid-markets to national accounts: $10M+. • Handling escalations with all bank partners, Bank of Montreal (BMO), Royal Bank of Canada (RBC) and Alberta Treasury Branch (ATB).• Celebrating 23 year tenure in fintech with confidence, integrity, enthusiasm and passion.• Negotiating multi-accounts with 90%+ retention rate yearly.• Collaboration with sales daily.• Current with industry trends, competitive intelligence and new technology.• Interacting with all divisions to completely solve escalations by always going the extra mile.

• Identified opportunities to turn dissatisfied merchants into happy and loyal company advocates.• Handled high-level escalations for both internal and external partners in a timely and effective manner.• Built strong rapport with merchants to ensure solid relationships.

• Ranked consistently among the top 10 performers nationally, for overall annual performance. • Used consultative selling techniques to uncover merchant’s needs to provide the best solution and service.• Provided input to Marketing and Product Development on key products and initiatives.• Cultivated a large network of contacts across Canada.• Liaised with managers from our parent banks (RBC & BMO) to ensure mutual client satisfaction.

• Provided in-depth technical support and training to merchants including the National accounts.• Assisted third party help desks and partners with the integration of devices and E-Commerce solutions.• Addressed all merchants issues on the full range of products and services. • Consistently solved customer product concerns empathetically and professionally.• Exceeded service and quality standards yearly.

• Developed and implemented a social media strategy to increase overall reach and organizational awareness.• Maintained relevant social media accounts to drive online traffic thus promote engagement.