My Goal: To Inspire Others!•At Moneris, I gained knowledge and expertise, I am also thankful to my ALL my Colleagues and Managers that contributed to my Moneris career in a positive way.•My Expertise:• Senior Leader in Sales and Loyalty Retention • Over 23 years in Payments and Fintech • Strategic Negotiations • Peer Coaching • Sales • Relationship Management • Social Media • Customer Success Enthusiast • Advocate for customers and peers • Strong believer in teamwork • Everyone WINS • Always Open to New Opportunities •Member of the Black Employee Network (B.E.N.) at Moneris involved in Black History Month Planning Sessions My Advice:• Trust Your Team! Be a Teamplayer! Encourage Each Other! Self-Care and Self-Love is very important!My Thoughts:•The World yours to Discover and Make a Difference in the Lives of Others • Pursue your Passion • Live Your Dreams • Live Life to the Fullest Without Any Regrets!
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Senior Business Loyalty & Retention SpecialistMoneris Jun 2019 - Feb 2023Toronto, Canada AreaMid-Senior Level Position • Peer mentorship and coaching by creating “Davie’s Corner”.• Customer relationship management with mid-markets to national accounts: $10M+. • Handling escalations with all bank partners, Bank of Montreal (BMO), Royal Bank of Canada (RBC) and Alberta Treasury Branch (ATB).• Celebrating 23 year tenure in fintech with confidence, integrity, enthusiasm and passion.• Negotiating multi-accounts with 90%+ retention rate yearly.• Collaboration with sales daily.• Current with industry trends, competitive intelligence and new technology.• Interacting with all divisions to completely solve escalations by always going the extra mile. -
Senior Loyalty And Retention ConsultantMoneris 2010 - Jun 2019• Identified opportunities to turn dissatisfied merchants into happy and loyal company advocates.• Handled high-level escalations for both internal and external partners in a timely and effective manner.• Built strong rapport with merchants to ensure solid relationships.
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Bilingual National Sales ConsultantMoneris 2002 - 2010• Ranked consistently among the top 10 performers nationally, for overall annual performance. • Used consultative selling techniques to uncover merchant’s needs to provide the best solution and service.• Provided input to Marketing and Product Development on key products and initiatives.• Cultivated a large network of contacts across Canada.• Liaised with managers from our parent banks (RBC & BMO) to ensure mutual client satisfaction.
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Bilingual Customer Care RepresentativeMoneris Sep 1999 - Jan 2002• Provided in-depth technical support and training to merchants including the National accounts.• Assisted third party help desks and partners with the integration of devices and E-Commerce solutions.• Addressed all merchants issues on the full range of products and services. • Consistently solved customer product concerns empathetically and professionally.• Exceeded service and quality standards yearly.
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Proud Basketball MomUnited Elite Women’S Basketball Sep 2018 - Jan 2023
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Social Media ManagerReconnect Community Health Services 2017 - 2019• Developed and implemented a social media strategy to increase overall reach and organizational awareness.• Maintained relevant social media accounts to drive online traffic thus promote engagement.
Davie D. Foo Education Details
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Marketing Specialty
Frequently Asked Questions about Davie D. Foo
What is Davie D. Foo's role at the current company?
Davie D. Foo's current role is Passionate about Building Strong Relationships | Let’s Connect 🎯.
What schools did Davie D. Foo attend?
Davie D. Foo attended Humber College.
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