David Miller

David Miller Email and Phone Number

Fractional CX and CDO Advisor | Principal Consultant @ Arlington, WA, US
Arlington, WA, US
David Miller's Location
Arlington, Washington, United States, United States
About David Miller

I am a passionate leader with over 20 years of experience in driving digital transformation and customer excellence across diverse industries and markets. I have successfully launched and scaled digital businesses in Europe and Asia, established omni-channel operating models, and fostered a data-driven culture to inform decision-making and innovation.As the VP of Global Omni Customer Experience at Foot Locker, I led a team of more than 180 individuals across four brands to enhance site stability, streamline product development, and increase customer satisfaction and retention. I also established strategic partnerships with digital-first companies, conducted market due diligence, and integrated acquisitions to diversify the business portfolio. I am committed to elevating digital strategy, harnessing technology, building and motivating high-performing teams, and championing continuous improvement and organizational agility. I am seeking new opportunities and eager to leverage my expertise and passion to make a significant impact on the future of a new partner organization. Open to relocate.

David Miller's Current Company Details
DM Advisory

Dm Advisory

Fractional CX and CDO Advisor | Principal Consultant
Arlington, WA, US
David Miller Work Experience Details
  • Dm Advisory
    Fractional Cx And Cdo Advisor | Principal Consultant
    Dm Advisory
    Arlington, Wa, Us
  • Freelance
    Retail And Cx Consultant
    Freelance Jun 2024 - Present
    Washington, United States
  • Foot Locker
    Vp Global Omni Customer Experience
    Foot Locker May 2022 - Aug 2023
    St Petersburg, Florida, United States
    Spearheaded digital transformation across four major brands with a team of >180, delivering significant improvements in product development, site stability, NPS score, customer journey mapping, cross-functional collaboration, data-driven insights, and employee engagement.Results:>Streamlined product development: Increased throughput, reduced attrition, and delivered key products exceeding $95M in sales.>Enhanced site stability: Increased NPS score by 10 points, stabilizing performance under high traffic.>Improved customer journey: Identified key touchpoints and core experiences impacting customers through Consumer Journey Mapping.>Cohesive brand messaging: Aligned Merchandise and Campaign Marketing, improving campaign effectiveness and reducing build time.>Data-driven decision making: Established Data Insights group, enabling faster actions and driving return to growth (double-digit comp gains).>Eliminated silos: Realigned teams and fostered cross-functional communication, improving employee engagement and satisfaction.
  • Foot Locker, Inc.
    Vp Digital Marketing Technology & Experience
    Foot Locker, Inc. Apr 2019 - May 2022
    Singapore, Singapore
    Spearheaded APAC expansion with a startup spirit, launching flagship markets, securing key partnerships, and building high-performing local teams, all within 12 months.Results:> Established local management teams and launched 5 markets, building a >$100M baseline business.> Recruited and developed high-performing talent through partnerships with senior operational leaders and local institutions.> Launched flagship stores with full omni-channel presence within the first year.> Secured key partnerships with vendors, real estate, technology, and marketing providers.> Actively contributed to the successful integration of Atmos Global and WSS USA.
  • Foot Locker, Inc.
    Vice President Customer Experience & Omni Channel
    Foot Locker, Inc. Mar 2017 - Apr 2019
    Utrecht, Netherlands
    Spearheaded International retail transformation, driving triple-digit online growth, forging digital-first partnerships, and streamlining operations through omni-channel model and blended services, resulting in reduced costs and unified growth.Results:> Triple-digit online growth: Achieved and sustained significant increases in online revenue.> Digital-first partnerships: Secured collaborations with cutting-edge companies to fuel innovation and expansion.> Omni-channel model: Established a seamless multi-channel framework for optimized customer experience.> Blended service model: Implemented a cost-effective service system reducing shipping expenses and returns. Unified growth metrics: Aligned cross-channel performance tracking for data-driven decision-making and overall business optimization.
  • Foot Locker Europe
    Vice President Foot Locker Direct
    Foot Locker Europe Feb 2015 - Mar 2017
    Vianen, Utrecht, Netherlands
    Transformed European digital operations from loss to 20% profit within 24 months, achieving market-leading penetration through strategic partnerships, localized content, and shared service cost optimization.Results:> Generated hundreds of millions in sales by launching non-US digital businesses.> Achieved 20% operating profit within 24 months through rapid expansion strategies.> Secured market-leading digital penetration in major European countries with locally relevant content and partnerships.> Streamlined core functions into shared service teams, reducing overhead costs and supporting market growth.
  • Foot Locker Europe
    Director, Ecommerce
    Foot Locker Europe Jan 2011 - Feb 2016
    Utrecht, Netherlands
    • Established Digital Business for EMEA • Built internal and external structure to drive eCommerce • Created analytics and insights mindset in the organization • Established CRM fundamentals
  • Foot Locker Europe
    Senior Project Manager
    Foot Locker Europe May 2007 - Jan 2011
    Responsible for pan European projects including POS replacement.
  • Ncr
    Consultant
    Ncr 2002 - 2007
    Performed project management and consultancy on multi-national transitions and implementations in the retail, travel and service industries.

Frequently Asked Questions about David Miller

What company does David Miller work for?

David Miller works for Dm Advisory

What is David Miller's role at the current company?

David Miller's current role is Fractional CX and CDO Advisor | Principal Consultant.

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