Ceri Davies Email & Phone Number

Twickenham, Gb

Greater London, England, United Kingdom

- Lead the development and delivery of operations, new initiatives, partnerships in the community and volunteer services.- Lead the development of volunteer capacity across the charity, particularly the horticulture and day opportunities services.- Manage staff at the horticultural service and promote the nursey and community garden to drive its development and sustainability.- Work with the leadership team to identify and apply for grants, partnerships and other financial support options to drive service development and income growth.- Support the charity’s drive toward values-based recruitment and leadership of its staff, volunteers and those using its services.- Ensure that the business priorities and targets associated with the corporate strategy are being met for their service portfolio and the staff working with.- Draft bids and grant applications that underpin new areas of work or investment to support existing service provision.

London, England, United Kingdom

• Managed end-end operations of NT Collection projects, including maintaining relationships with key partners Bloomsbury, ProQuest, and Unicorn Theatre.• Liaised with Programming and Production teams to ensure delivery of new content on time and to budget.• Liaised with Marketing department to advise on campaigns and increase Collection subscribers and engagement with the product.• Supported the AANT and Development teams in funding applications worldwide.• Created ambitious but manageable KPIs, objectives and goals for the NT Collection team to reach for both in short and long-term. Provided line-management for NT Collection Project Coordinator to encourage performance against targets and professional development.• Monitored and reported on data and metrics from key partners to ensure successful running of the Collection and offered recommendations for change to expand and deepen connection to strategy.• Worked in partnership with the Learning team to expand the digital archive offering, expand the Collection content to a wider audience (Primary schools and SEND schools), and work with high priority areas in public libraries, whilst maintaining the Collection’s USP of educational support for teachers and students.

London, England, United Kingdom

Programme Manager for a national children’s charity, leading the Events and Experiences Team during times of change to deliver a specialised UK-wide programme of single-day events, multi-day breaks and virtual activities for seriously ill children and their families. • Launched a new “Family Services Programme” in September 2021, recruiting 450+ new families supported by the new application system and database• Managed the Family Services Programme, responsible for all budgeting (£250k p.a.), financial reporting and day-to-day service activities• Designed and managed large-scale national and specialised, accessible events and experiences for seriously ill children and their families throughout the year. Our team delivers 35+ activities each year. • Worked closely with internal teams across Fundraising, Communications and Research functions to continuously evaluate and improve service delivery and fundraising outcomes• A designated “Safeguarding Lead” at events; member of Starlight’s Safeguarding Committee• Line Manager to a Programme Coordinator

London

• Member of the Senior Leadership Team, alongside other Service Heads and Directors• Led financial and operational reporting regarding Service Delivery to Senior Management• Designed and implemented brand new services to support families during the pandemic, including interactive virtual experiences and socially distanced live events. Won the annual Starlight award for “Extra Mile” thanks to my innovation and perseverance through adversity.• Proposed and designed the “Families Services Programme” (a new service offer) to align with Starlight’s refreshed strategy, including a new application process and family database system• Line Manager to Wish Granter• Responsible for yearly budget of over £1m for “Wish” Programme• Supported three “Wish Granters” throughout furlough experience and redundancy process

• Managed a constantly evolving personal pipeline of up to 150 bespoke wishes at a time• Led international group trips with 10-60 guests to destinations such as Lapland, the Monaco Grand Prix, and Disney World Florida• Line managed a junior Wish Granter• Managed relationships with a broad range of stakeholders including “Wish Families”, social workers, medical professionals, volunteers, celebrities’ agents, travel & accommodation providers, corporate organisations and independent businesses. Responsible for procurement and relationships with charity partners such as The Walt Disney Company, Festival Republic and The FA• Scoped activities, prepared budgets, negotiated prices and tracked spending to deliver the highest quality Wish within budgetary constraints• Scoped the new CRM system (Access) with Head of CRM and trained Children’s Services team• Project-managed Starlight’s Events Programme including the Summer Party (750+ guests; 50+ suppliers; 100+ volunteers; value ~ £100,000)• Responsible for end-to-end event delivery including project scoping, budgetary allocations, supplier liaisons, health and safety assessments and logistics planning

London, United Kingdom

- Built my portfolio from 20 up to 150 wishes. Unique skilled work where I am solely responsible for creating experiences for each wish child within tight budgets due to charity funding whilst maintaining high levels of expectation from donors and beneficiaries.- Formed and maintained strong personal connections with families who have children living with life-threatening and life-limiting conditions in order to create once-in-a-lifetime wishes which incorporate all aspects of the hopes and desires of children ages four to eighteen.- Worked closely with charity partners and third parties to fulfil their CSR objectives such as The Walt Disney Company, Festival Republic, and WWE to collaboratively create memorable wishes globally.- Used my event management skills to support the charity's large internal events for beneficiaries at venues such as Popham Airfield, 11 Downing Street and Belmont Children's Farm. Assisted the Head of Philanthropy and Partnerships to recruit, brief, and support on the day any corporate volunteers involved with these events. - Scoped new CRM system (thankQ) with Head of CRM as well as set-up and training for all members of Children's Services team. Project ran from July 2018 through to live date at the end of January 2019. Collated all information needed for CRM from Wish Granting, Impact & Insights, and Hospital Services teams.- Mentored new recruits to the Wish Granting team to help support the Wish Granting Manager.- Supported Fundraising and Marketing and Communications teams where necessary in relation to wishes that have been granted. Obtained sufficient permissions, information and pictures where necessary to backup any press, social media posts, and individual giving mailings and responses.- Volunteered at Give Kids The World, a non-profit resort in Florida that provides week-long cost-free holidays to children with critical illnesses and their families.

London, United Kingdom

• Helped organise MICE, award ceremonies and team building live events including Celesio leadership conference for 250 people and TNT Capital Markets Day 2015 for 250 people. • Generated revenue and encouraged repeat business during events, as well as created and updated various team builds and game shows to keep them relevant.• Helped organise large internal conferences; TNT Global Leadership conference 2014 in Amsterdam for 250 people: registration process and exhibition liaison, Lidl management conference 2014: registration process and hotel liaison for 1400 people, and TalkTalk All Hands 2013: created registration website and managed registration for 3000 people. Part of webcast team for follow up to TalkTalk event: liaised with video and production teams as well as client to organise webcast and created statistic report post-event.• Event assistant at Nokia World 2011 exhibition, TalkTalk All Hands 2012 conference, and AkzoNobel Global and EMEA conferences in 2012.

London, United Kingdom

Assist in set-up for conferences and summer schools during the summer season at Conference Roehampton.Help organise room checks, key checks, and maintenance in the accommodation, making sure that each set of rooms is ready in time for the next group.Assist both the academic and commercial conference teams.

London, United Kingdom

Assist in setting up events, helping to organise photographers, florists, and the caterers.Cloakroom attendant, giving information to guests, and making sure they are all happy during the eventShadowed event and catering managers prior to event, including attending bridal meetings.

Ba, Fashion Marketing And Branding, 2.1

Project Manager of graduate degree show for four Fashion Business courses. Graduated with Upper second-class Honours.

Education record