Doug Davies, Mba, Pmp® Email & Phone Number

Austin, Tx

Consulting and Collaboration. Client Center operations expertise. Center physical and technology design concepts for various purposes. Fanatical focus on customer support, satisfaction and relationship. Technical sales support presentations and seller training especially relating to data center and information technology. General Management and business operations. Focus on value for budget.Keywords: Briefing Center | Client Relationship | Customer Satisfaction | Presentations | Customer Experience Management | Sales Support | Trade Show | Management | MBA | Business Operations | Business Management | Budget | Sales Training | Communication | Worldwide Coverage | Global Communication and Leadership | International Experience | Facilities and Conference Center Design | Protect Accounts | General Management | Education and Training | Sales Enablement | Toll Systems | Toll Operations Management | Back Office | Front Office | Project Management | PMP®

Austin, Texas, United States

Responsible for IT infrastructure for Toll Operations Division, including both internal and customer-facing operations through new COTS-based system. Managing ongoing IT projects across the Division. The organization is also inclusive of Data Management, Governance and Analysis.

Austin, Texas Area

Managing key Information Technologies projects, including the replacement of a proprietary, outsourced back-office system for toll processing, with a new system licensed and managed in-house, and based on commercial off-the-shelf software, primarily SAP.

San Marcos, Texas Area

Instructor for McCoy School of Business, Marketing Department. Sharing years of business experience with the college classroom.

Austin, Texas, United States

Responsible for IBM Executive Briefing Centers in Austin,TX, Tucson,AZ and Rochester,MN. Manage physical infrastructures as well as teams tasked with communicating technical product and solution characteristics to our clients, prospective clients and IBM and partner sales leaders. Assisted IBM and channel partner sellers in driving sales and opportunity expansion. Close alliance with senior marketing, sales, and development executives to maintain personal and organizational alignment with technology and messages. General Management and business operations leadership.Frequent public and private speaker in areas of computer systems hardware, microprocessors and server virtualization.Keywords: Briefing Center | Client Relationship | Customer Satisfaction | Presentations | Product Evangelist | Sales Support | Trade Show | Management | MBA | Business Operations | Business Management | Budget | Sales Training | Power Systems | Storage | UNIX | Virtualization | Communication | Worldwide Coverage | Global Communication and Leadership | International Experience | Facilities and Conference Center Design | Protect Accounts | General Management | Education and Training | Sales Enablement

Austin, Tx

Broad variety of executive and administrative tasks in the OEM and Technology Licensing group. Arranged and participated in negotiations which resulted in significant annual growth from this alternative revenue source.Keywords: Technology Licensing | International Relationships | Business Operations | MBA | Strategy Planning | Executive Communication | Negotiation

Austin, Texas Area

Lead professional in Customer Satisfaction Project Office for RS/6000 computer systems in their early days, working to understand pervasive / systemic problems, including their root cause. Conducted client surveys and prepared voice of the customer reports for executive review.Identified top customer satisfaction issues and drove solutions through engineering and into production, resulting in significant improvement in satisfaction levels.Keywords: Customer Satisfactions | Problem Resolution and Root Cause Analysis | Client Surveys | Statistical Analysis | Project Office | Team Leadership | Executive Communication and Reporting | MBA | AIX | Power Systems | Operations Management | Computer Systems Administration | Negotiation

Responsible for Development Engineering, Manufacturing Engineering, and Quality Engineering departments for line of system-attached printers.Consolidated the operation of 3 distinct functions and facilitated a harmonious and functional relationship where previously there was discord. 100% on-time product shipment became the norm, as did ever increasing quality measures as process was driven to the Malcom Baldridge and six sigma standards.Keywords: Engineering Management | Manufacturing Engineer | Product and Design Engineer | Quality Engineer | Manufacturing Operations | Production | Malcom Baldridge | Six Sigma | Technical Leadership | On-time Delivery | Budget Management | General Management | Operations Management | Business Operations | MBA | Client Satisfaction | Customer Relationship Management | Continuous Improvement | ISO | Executive Communication

Mba, Business

Bs, Mechanical Engineering

Activities and Societies: Pi Tau Sigma, Tau Beta Pi, American Society of Mechanical Engineers (Chapter President), Numerous Intramural.