Chandler is a top provider of Customer Experience (CX) services for the financial sector, handling over 2 million pieces of multichannel communication monthly worldwide and engaging customers through custom web applications and SaaS platforms. I oversee Projects, Software Development, and Support teams with 17 reports, including Project Managers, Business Analysts, and Software Developers. My role encompasses customer onboarding, project delivery, and ongoing support, as well as aiding the sales team with proposals, demos, contract negotiations, and pricing.Key Contributions:* Boosted team profitability by 103% through improved scope management, billing efficiency, and recovery.* Directed the design, sale, and implementation of a combined online/physical voting platform, facilitating a successful corporate merger for a major financial client. Led a cross-functional team across sales, software development, compliance, and events management.* Implemented a new collaboration/project management/service desk platform, enhancing visibility, reporting, and SLA management.* Consulted with C-Level executives on cloud migration strategies, discussing Chandler’s Azure IaaS and PaaS solutions.* Developed skill plans for my team aligned with the SFIA framework, including quarterly 1:1s, a free Diploma of Computing and Data Analytics through the Women in STEM program, and free Azure certifications. This approach reduced staff attrition and provided a clear career path framework.* Effectively managed critical project escalations by negotiating with C-level stakeholders to address scope creep and communication issues, strengthening relationships, retaining crucial accounts, and increasing project profitability.

Hired by Teknomika (part of the large LPA Energy Group) following the acquisition of VRT Group, which consists of three separate but interrelated businesses – VRT Group (Electrical Engineering), CETA (Hardware based business – smart electricity meters, logic circuits etc), WideSky (SaaS IoT solution for Smart Electricity Metering and Control).Responsibilities: Overall management responsibility for the three separate businesses (20 staff overall), while working with the selling founder of VRT and the acquiring CEO at LPA group to facilitate a smooth integration of the businesses.Key Contributions:* Implemented a company-wide reporting system, used by 20 staff, based on the Zoho CRM platform, providing visibility of forward utilisation for the engineering team, allowing us to plan for resource capacity, manage forward bookings and identify opportunities to bring work forward to maximise productivity* Successful migration of core productivity software from Open Source (Thunderbird/Open Office) to Microsoft 365 over 3 months* Increased revenues of the CETA business by 30% through COVID by mentoring key staff on building relationships with key customers and sales process management.

ASX-listed IT Managed Services company with 600+ employees, acquired by Fuji Xerox/Fujifilm in 2020.Responsibilities:Managed the Enterprise Managed Services business across Australia (government and large commercial customers). Led P&L, national sales, service delivery, and finance/admin teams (50 FTE). Oversaw strategic account management, business development, and market expansion.Key Contributions:* Secured one of Australia’s largest Managed Services deals, earning $20M in revenue over 5 years for the QLD Department of Education. After winning a complex, multi-stage account (initial $1.5M annually), I grew it to over $4M per year within five years through a sales strategy comprised of direct and partner sales. Managed C-level relationships and operational details, including SLA reporting and escalations.* Led CSG to become the only Australian-owned, vendor-independent member of the Australian Federal Government IT Hardware Managed Services Panel. Directed tender responses, contract negotiations, and reporting, securing contracts worth over $10M.* Established CSG as the leading vendor-agnostic IT Hardware Managed Services provider by securing a non-vendor position on the QLD Government Print and Imaging as a Service Panel.* Exceeded individual sales quotas, achieving 150% of quota in FY2016 and consistently reaching 100% from 2015-2020.* Launched the professional services business, offering consultancy, implementation, and project management services. This led to major contract wins with Hilton Hotels, University of Sydney, and the 2008 Commonwealth Games, increasing customer retention.

• Responsible for creating new product and services offerings to diversify revenue streams, as well as growing the Managed Print Services business nationally;• $14 million in contracted sales in first 6 months (although not a sales role);• Sold and Implemented Managed Services solution for the University of Melbourne – Total Contract Value of over $9 million;• Created managed services business in Melbourne;• Developed business case for and launched revolutionary hosted software offering;• Improved process alignment across sales, procurement and administration;• Project director for organisational integration following $120 million acquisition.

Providing consultancy services incorporating: Business Plan Development; Process Analysis and Optimisation; Account Management and Business Development; Project Management and Implementation (project plan development, XML/XSLT, API Integration, training, benefits realisation); Market analysis, determining new business opportunities.• Business plan development for a startup IT consultancy;• Consultancy services to the Bank of QLD on their commercial lending platform;• Achieved sales of over $100,000 in 4 months from November – February;• Sold, designed and implemented a customised imaging and workflow solution that reduced data entry, customer query and file retrieval time by more than 50%, and integrates fully into the customer’s financial management system;• Built a new service offering for an IT company that allowed them to grow into a more strategic organisation;• Provided crucial business analysis input into a feasibility study to establish and Finance Shared Services Centre for a major multinational organisation.

Mosaic Technologies are a leading provider of products and services designed to enable today’s document intensive business processes.• My role within Mosaic is to manage existing accounts, develop partner relationships with leading vendors and to expand to business through new clients;• Built a pipeline of business expected to close this year worth $1.6million;• Achieved sales of over $100,000 in 4 months from November – February;• Established solid relationships with Key Partners;• Built service offering from pure consultancy to a broad mix of hardware and software products and services all around a key theme;• Developed and implemented a Marketing plan utilising extensive market research and multichannel techniques;• Built up a skillset in emerging technologies such as Social Networking.

QM Technologies / Computershare is number two in Australia for the provision of transactional printing, mailhouse, imaging and 1:1 marketing solutions. Acquired by ASX-listed Computershare. • Achieved $1.2m in sales (with no quota);• Secured major mailroom outsourcing contract by performing current state analysis and costing, solution design, pricing and proposal presentation;• Developed QM's offering to the marketplace in Procure to Pay automation;100%-win record on tender responses;• Performed process improvement project for a major customer that helped secure over $200k per annum in business and improve client satisfaction.

Fuji Xerox Global Services is a leading provider of managed document services. Their offerings include; consulting, imaging, content management, creative and managed services.• Achieved $3.2m in sales, compared with a $2.8m plan;• Achieved 170 billable days vs 150-day plan;• Influenced the strategy and direction of a major education facility.

Owner, with my wife, of Dance Struck Studio, which provides tuition in Ballet, Tap, Jazz, Contemporary and Dance Movement styles of dance. Duties involved setting strategy, establishing facilities and office, IT management, website develpoment etc.