Alex Davila Email & Phone Number

Boca Raton, Fl, Us

First point of contact for IT Department, vendors and, end users.Serve as a liaison between the business and IT to create and document solution designs,Focus on process analysis and re-engineering with an understanding of technical problems and solutions related to current and future business environments.Implement appropriate changes based of company needs using the platform already in use.Always looking for more efficient ways to run systems/proceduresPossess a high level understanding of the business and modify/create processes to facilitate company goals. Communicate and coordinate with business unit for resolutionExploit issues within the support process and resolve for future stability of support.Research and evaluate emerging technologies to decide if installing them can increase the organization’s efficiency and effectiveness.Work with IT to make sure applications and hardware are up to date.Create Testing standards based on current issuesUnderstand users need and facilitate by team work and reaching out to appropriate parties.Create documentation for end users.Train end-user for their roles.Assist in disaster recovery planning and efforts.Set into place more efficient practices to help document the support process along the way.Create & maintain documents for training & protocol purposes to ensure continuity between staff.Monitor applications and services are running and no outages are experienced.Monitor support tickets and standardized the troubleshooting process.Coordinate with appropriate technical resources when problems occur in order to facilitate a quick resoltion. Quickly adapt to changing environment by analyzing priorities consistently.

Business systems analyst

West Palm Beach, Florida

• Maintain and update servers as needed to ensure integrity and reliability of the servers• Lead / train Junior and Associate IT technicians.•. Analyze and recover systems in the event of an outage • Perform back-up, recovery and systems monitoring • Maintenance of IT inventory including procuring new equipment and rotating old equipment• Planning and execution of display stage at multiple remote locations• Offer technical support on-site or via phone or email to multiple locations• Educate end-users with protocols, tips or shortcuts that may make their tasks more efficient• Manage users on active directory• Maintain Exchange Servers and Mailboxes• Update end-user software and assess end-user equipment• Install and configure phone systems • Set up conference rooms used for company wide meetings• Train new employees with company computer system• Write training manuals

• Maintain a fleet of laptops, Desktops and personal peripherals for office and remote users• Resolve issues with devices that will impede employees to do their job by identifying the problem, troubleshooting and then fixing the problem. • Maintain active directory VOIP phone system for employees• Instruct, inform and train fellow employees of new processes and techniques• Work with a team to resolve issues• Deploy pre-imaged laptop to new and existing employees using Clonezilla SCCM• Monitor multiple Server environments to ensure clients are never experiencing an outage• Order procurement of equipment needed• Document any new policies or procedures

all the tasks required to help the pharmacist prepare and deliver the medication safely and correctly to the patient which includes but is not limited to:• Prepare intravenous solutions• Deliver meds in a timely manner to the floor • Help with training colleagues with new technologies• Conform to “need to know” ideology of patient care• Work efficiently under stressful work load circumstances• Prioritize which items need to be prepared first• Work with other medical professionals to help treat patients• Calculate proper dosage according to current concentration of drug• Assist pharmacist

prepare medications from refills and new prescriptions and arranged orders so that the prescriptions could be covered under patients insurance.

Bachelor'S Degree, Computer Science

Associate Of Arts (Aa), Liberal Arts

Education record