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@findasense.com
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Daniel Villa is listed as Psychologist in Customer Success | HR Enthusiast & Supporter of Mental Health at Work at Smartsheet, a company with 2007 employees, based in Costa Rica, Costa Rica, Costa Rica. AeroLeads shows a work email signal at findasense.com and a matched LinkedIn profile for Daniel Villa.
Daniel Villa previously worked as Customer Success Manager at Smartsheet and Customer Success Associate at Smartsheet. Daniel Villa holds Licentiate Degree, Psychology from Universidad Politécnica Internacional Costa Rica.
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AeroLeads found 1 current-domain work email signal for Daniel Villa. Compare company email patterns before reaching out.
With over a decade of experience in shared services operations and a Licentiate degree in Psychology, I bring a unique perspective to the world of HR. Proven track record in managing escalated issues, developing insightful reports, and creating strategies to enhance service delivery. Passionate about leveraging psychological expertise to foster a positive work environment, align employee goals with organizational objectives, and drive continuous improvement. Excited to join an HR team where I can contribute to building high-performing teams and supporting overall organizational success. Let's connect and explore how I can help create a thriving workplace where employees can reach their full potential!
Listed skills include Outlook, Coaching, Excel, Word, and 27 others.
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A career timeline built from the work history available for this profile.
Costa Rica
Perform initial onboarding of accounts with enterprise level customers, ensuring adoption and ongoing engagement throughout the customer's lifetime.Implement a comprehensive engagement and communications strategy that proactively maintains high customer satisfaction.Perform periodic customer success reviews that confirm satisfaction, resolve issues with.
Costa Rica
Investigated issues escalated by internal stakeholder by engaging impacted parties to ensure 80% of issue resolution within the first 48 hours of the escalation. Reported and followed up investigation findings to management by updating data through different CRM systems, such as Salesforce.com, to generate reports of corrective actions with 100% data.
Costa Rica
Guided a team of 4 sellers by managing the net new and renewal sales opportunities to achieve a 95% monthly revenue recognition goal. Managed the contract drafting process by ensuring the structure and business requirements included in the paperwork were following business policies while achieving a minimum of 95% first pass yield during the review.
Remote
Resolved an average of 20 to 30 daily inquires related to products and services by researching and identifying pain points for the customers while reaching a 90% to 100% response rate. Improved customer’s experiences by reporting outstanding cases to management and following up on proposed actions plans to achieve an 85% minimum customer success rate.
Costa Rica
Influenced customer’s experiences by managing different social media channels and participating in conversations related to stakeholder’s processes and services, ensuring a 1% to 3% engagement rate. Developed social media plans by analyzing trends and proposing ideas to achieve a 100% monthly implementation rate.
Other employees you can reach at smartsheet.com. View company contacts for 2007 employees →
Bio Logi
Colleague at Smartsheet
Kecamatan Denpasar Utara, Bali, Indonesia, Indonesia
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MK
Michelle Kopera Hibbs
Colleague at Smartsheet
Washington DC-Baltimore Area, United States
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LD
Leah Danny
Colleague at Smartsheet
Greater Boston, United States
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CA
Courtney Aho
Colleague at Smartsheet
Salt Lake City Metropolitan Area, United States
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SM
Sara Mohamed
Colleague at Smartsheet
Cairo, Cairo, Egypt, Egypt
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NA
Nicole Araya Lezama
Colleague at Smartsheet
Heredia, Costa Rica, Costa Rica
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CE
Chris Erring
Colleague at Smartsheet
Las Vegas Metropolitan Area, United States
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ZS
Zack Smith
Colleague at Smartsheet
Greater Seattle Area, United States
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CR
Christopher Rubeo
Colleague at Smartsheet
Philadelphia, Pennsylvania, United States, United States
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JS
James Swatt
Colleague at Smartsheet
Johannesburg, Gauteng, South Africa, South Africa
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Quick answers generated from the profile data available on this page.
Daniel Villa works for Smartsheet.
Daniel Villa is listed as Psychologist in Customer Success | HR Enthusiast & Supporter of Mental Health at Work at Smartsheet.
AeroLeads has found 1 work email signal at @findasense.com for Daniel Villa at Smartsheet.
Daniel Villa is based in Costa Rica, Costa Rica, Costa Rica while working with Smartsheet.
Daniel Villa has worked for Smartsheet, Amazon, Accenture, Smoke Cartel, Inc., and Findasense.
Daniel Villa's colleagues at Smartsheet include Bio Logi, Michelle Kopera Hibbs, Leah Danny, Courtney Aho, and Sara Mohamed.
You can use AeroLeads to view verified contact signals for Daniel Villa at Smartsheet, including work email, phone, and LinkedIn data when available.
Daniel Villa holds Licentiate Degree, Psychology from Universidad Politécnica Internacional Costa Rica.
Daniel Villa is listed with skills including Outlook, Coaching, Excel, Word, Powerpoint, Call Center, Quality Assurance, and Customer Satisfaction.
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