Daniel Villa Email & Phone Number

Costa Rica

Perform initial onboarding of accounts with enterprise level customers, ensuring adoption and ongoing engagement throughout the customer's lifetime.Implement a comprehensive engagement and communications strategy that proactively maintains high customer satisfaction.Perform periodic customer success reviews that confirm satisfaction, resolve issues with the help of the Technical Support team, and expand the product use throughout the account.

Costa Rica

Costa Rica

Investigated issues escalated by internal stakeholder by engaging impacted parties to ensure 80% of issue resolution within the first 48 hours of the escalation. Reported and followed up investigation findings to management by updating data through different CRM systems, such as Salesforce.com, to generate reports of corrective actions with 100% data accuracy. Partnered with other escalations and investigations teams to perform business process analysis by following up on… Show more Investigated issues escalated by internal stakeholder by engaging impacted parties to ensure 80% of issue resolution within the first 48 hours of the escalation. Reported and followed up investigation findings to management by updating data through different CRM systems, such as Salesforce.com, to generate reports of corrective actions with 100% data accuracy. Partnered with other escalations and investigations teams to perform business process analysis by following up on corrective actions while maintaining 100% implementation rate. Show less

Costa Rica

Guided a team of 4 sellers by managing the net new and renewal sales opportunities to achieve a 95% monthly revenue recognition goal. Managed the contract drafting process by ensuring the structure and business requirements included in the paperwork were following business policies while achieving a minimum of 95% first pass yield during the review stage.Provided customer support to the sales team with any requests related to all order processing milestones by collaborating with… Show more Guided a team of 4 sellers by managing the net new and renewal sales opportunities to achieve a 95% monthly revenue recognition goal. Managed the contract drafting process by ensuring the structure and business requirements included in the paperwork were following business policies while achieving a minimum of 95% first pass yield during the review stage.Provided customer support to the sales team with any requests related to all order processing milestones by collaborating with internal teams (Legal, Billing, Procurement, etc.) while ensuring 100% compliance of Service Level Agreement (SLA).Examined the sales pipeline by performing daily reviews and generating reports to identify trends and performance indicators to ensure 100% data accuracy. Show less

Remote

Resolved an average of 20 to 30 daily inquires related to products and services by researching and identifying pain points for the customers while reaching a 90% to 100% response rate. Improved customer’s experiences by reporting outstanding cases to management and following up on proposed actions plans to achieve an 85% minimum customer success rate.

Costa Rica

Influenced customer’s experiences by managing different social media channels and participating in conversations related to stakeholder’s processes and services, ensuring a 1% to 3% engagement rate. Developed social media plans by analyzing trends and proposing ideas to achieve a 100% monthly implementation rate.

Costa Rica

Costa Rica

Costa Rica

Costa Rica