• Monitoring and analyzing audience feedback and engagement metrics for evaluation.• Managing events from planning and pre-production to execution and results analysis.• Supporting institutional communication, content creation, and social media management.• Designing presentation materials.• Communicating via Email, WhatsApp, and Direct messaging (Instagram).• Providing briefs for promotional pieces and artwork development.• Managing branding and reputation.• Creating materials that effectively communicate with the target audience to minimize misunderstandings.• Refreshing social media presence and branding.• Achieving growth in engagement, organic reach, and a 150% increase in follower count.• Improving the institution's positive perception within the online community.• Developing detailed checklists and timelines to enhance efficiency in event organization.

• Collaborating across departments to ensure alignment with Multi-Year Plan goals.• Analyzing data and metrics to identify improvement areas and make recommendations to management and, when applicable, to the Continuing Education Center.• Ensuring compliance with regulations, agreements, and directives.• Overseeing daily administrative operations.• Conducting data analysis and generating performance reports.• Strategically planning health initiatives to achieve target objectives.• Organizing events and meetings.• Representing the organization in intersectoral working group meetings.• Digitizing the entire healthcare network to enhance communication between the organization and service providers.• Attaining SER SUS Manager Certification from the Ministry of Health and National Council of Municipal Health Secretaries.• Streamlining information flow and reducing inconsistencies for executive management.• Standardizing management reports focusing on key indicators.• Establishing and managing a Consultation Request Center via WhatsApp.• Implementing a Communication Advisory.

• Administrative support for day-to-day activities.• Drafting, organizing, controlling, and archiving documents.• Assisting in the coordination of internal events.• Managing appointments and scheduling meetings.• Providing public assistance, addressing inquiries and offering guidance in person and by phone.• Creating materials and documents such as presentations, meeting minutes, certificates, and reports.• Improving productivity through the digitization of document protocols.• Streamlining access to archived documents, reducing retrieval time.• Enhancing satisfaction levels with administrative service delivery.

• Desenvolvimento de campanhas e ações de marketing digital para aumentar a visibilidade e engajamento online, com foco em redes sociais e links patrocinados. • Planejamento e criação de conteúdo para campanhas de marketing, usando técnicas de SEO e copywriting. • Gestão de campanhas de tráfego pago no Google Adwords (Ads) e Facebook Ads (Meta Ads), análise de métricas e Google Analytics. • Acompanhamento de campanhas nas mídias sociais, relacionamento com audiência, otimizando o SAC 2.0 e a produção de conteúdo.