Davin B. Email & Phone Number

Flower Mound, TX, US

Lewisville, TX

Interlock Tech Solutions was founded on the principal that IT Services and Support shouldn't be hard for customers to understand. At Interlock Tech Solutions we strive to provide the best customer experience while maintaining cost effective, highly efficient technology solutions. Specializing in SMB Markets, Interlock Tech Solutions offers a wide array of.

• Provide direct support to over 30 application teams, including change management, application deployment and infrastructure design.
• Responsible for infrastructure design, implementation, change coordination and capacity planning for capital markets applications.
• Extensive technology knowledge related to application performance, code analysis, application deployment and troubleshooting.
• Extreme usage of multiple software products for change management, ticket management, builds, procedures and hardware life cycles.
• Proven ability to develop and implement success measures around change management strategies and solutions.
• Demonstrated ability to build credibility with internal and external clients and navigate existing political structures.

• Provide direct software & server support to customers with TotalView utilizing expert product knowledge and heavy duty troubleshooting skills
• Responsible for solving complex customer issues from origination to closure on both Windows and Solaris Server platforms.
• Heavy usage of Solaris OS and associated commands, scripting & server knowledge to accomplish resolution.
• Thorough working and technical knowledge of TotalView, both from Support and Customer perspectives.
• Promoted twice in 1st year of service for demonstrating leadership, knowledge, efficiency and growth (Primary to Advanced Team, Advanced Team to dedicated Support Project Manager for Cingular Wireless)
• “Go-To” guy for all levels of Engineers due to extreme Windows OS knowledge and “front-end” (Customer perspective) knowledge