Davin B. C. Email & Phone Number

Data Center OperationsTelephony/CollaborationsRemote VideoInfrastructure

Supervising highly technical professional services team, data center operations and infrastructure services

San Francisco Bay Area

Delivery, Performance and Relationship Management for 3rd Party Outsourced Data Center Contract• Manage data center infrastructure, Wide Area Network and Security Operations o Facilitate Contract Service Delivery Compliance o Facilitate and Enforce Contract SOW, SLA and SLR Compliance o Facilitate and Enforce Information Technology Infrastructure Library (ITIL) Compliance o Provide compliance and progress reports and risk mitigation plans and resolve conflicts o Enterprise change management best practices• Program Manage the California superior court IT infrastructure initiative o Selected courts receive complete hosted IT services package o Facilitate Contract Service Delivery Complianceo Facilitate Contract SOW, SLA and SLR Complianceo Provide progress reports on vendor complianceo Project manage new Courthouse Projects in conjunction with outsourcing vendor SDM• Member of the following internal groups:o Enterprise Architecture Working Group o Change Advisory Boardo Solutions Development Lifecycle Process analysis and review

Sacramento, California Area

Dedicated consultative sales, marketing and advertising for AT&T Yellow Pages• Lead team in year over year advertising spend increase • Achieved 155.9% of gain objective and 252.7% to base

Sacramento, California Area

Providing Professional Services to the State of California, Local Governments and Medical CommunityManage Network and Data Center Infrastructure and Networking Gear Projects via the CALNET I and II Contract• Subject Matter Expert (SME) for all emerging data and networking technologies• New Technology / Data provisioning manager o Dedicated to the Department of Transportation – CalTrans HQ, CalTrans Districts and Data Ctrso Managed projects for the following state government agencies  Health and Humans Service Data Center Teale Data Center Department of Justice Administrative Office of the Courts The Military• Routinely managed 30 or more projects at one time with short and critical deadlines• Involved RFI / RFP's, contract management, relationship managemento Provide contract and relationship management with subcontractor: MCI/Verizon• Authored / Presented data training for the State of CA employeeso Including the History of Telecomo CALNET I and CALNET II Contract• Developed methods and procedures with operations staff and process management

Sacramento, California Area

• Manage the coaching, development, evaluation and results for 20-25 service representatives• Developed daily, weekly and monthly coaching plans geared toward achieving applicable goals• Manage in accordance to Communications Workers of America (CWA) Contracto Maintained a positive relationship with Communications Workers of America (CWA) partners• Provide feedback to desk side coaching and remote observations to reinforce training and development• Provided one-on-one and team training

Sacramento, California Area

• Residential data and technical SME • Supervised over 100 service representatives and managers for residential data services• Successful in introducing, training and tracking of all residential data services• Provided Tactical Coaching Summaries to supervisors after desk side or remote observation• Trained over 400 northern California employees on Pacific Bell serviceso Developed all training material

Sacramento, California Area

• Responsible for supervising, coaching and development for the purposes of continuing education to recent initial training graduates• Assisted in transition from initial training to live calls • Reviewed order errors and constructively coached new reps on proper M&P

Sacramento, California Area

• Managed voice and data services for small to mid-level business customers• Negotiated, tracked and maintained contracts• Extensive consultative sales training, contract development and negotiation

Sacramento, California Area

• Managed and negotiated residential customer migrations from other carriers• Co-led consultative sales and communications training courses called the “Best of the Best” • Union Contract - relationship management • Communications Workers of America (CWA) union steward • Extensive knowledge of union/management relations and CWA contract

Bs, Business Administration

Alumni Association: Active/Life Member, Business Chapter

Certificate, Digital Technology