•Monitoring business systems operations•Working within a team of onsite systems support specialists during your shift, to ensure effective coverage of services by the team.•Resolution, escalation and management of logged incidents•Working within the health & safety policies laid out by the company•Point of contact for client operational teams and a conduit into Engineering Operations and technology•Identifying and raising system faults in appropriate systems•Ensuring the timely pickup and response to incidents from assigned teams•Managing system faults towards a timely resolution•Analyze the performance of key on site assets•Technical point of contact for onsite and off site teams•Managing the ticketing progress for Technical support services•Prioritizing bot recoveries and arranging recovery windows•Investigate failed tasks and inaccessible stock and customer totes•Communicating with relevant parties to ensure visibility and a fast resolution •Resolving technical issues as part of the OSS team•Highlighting and resolving pick support issues•Working closely with engineering to resolve engineering issues and complete certain engineering tasks•Liaising closely with other technology teams within Ocado to achieve the desired outcome and be a point of contact for related queries