Davin Harris Email & Phone Number

Katy, Texas, United States

Managed inventory processing and data entry for auction items, ensuring accuracy and timely updates.

Austin, Texas, United States

responsible for providing advanced technical support and resolving more complex issues that Tier 1 agents cannot handle. This role involves:Diagnosing and resolving hardware, software, and network issues that require a deeper level of technical knowledge.Managing escalated tickets from Tier 1, ensuring efficient resolution.Maintaining detailed records of issues and solutions for knowledge base improvements.Working with other IT teams to address recurring problems and improve system performance.

Austin, Texas, United States

responsible for providing first-level technical support for customers. This role involves handling inbound calls, troubleshooting issues with computing products and peripherals, and using diagnostic tools to identify and resolve technical problems. Agents are also tasked with logging and tracking customer interactions, ensuring timely and efficient resolutions while maintaining a high standard of customer service.Key responsibilities include: • Offering first-level technical support via phone or online communication. • Identifying and resolving technical issues with hardware and software. • Logging customer issues and solutions in a database. • Communicating effectively with customers to keep them informed throughout the troubleshooting process.

Katy, Texas

Oversee the inflow and outflow of inventory, ensuring that all items are correctly received, stored, and recorded. This includes performing regular stock counts and managing inventory discrepancies.Compile inventory data, track stock levels, and generate reports for management to aid in decision-making regarding restocking and inventory adjustments.Work closely with the purchasing, sales, and warehouse teams to coordinate inventory-related activities. Ensure that inventory levels align with customer demand and company sales objectives.Investigate and resolve any inventory-related issues, such as discrepancies or shortages. Implement process improvements to enhance inventory accuracy and efficiency.Utilize inventory management software and tools like Excel to maintain accurate records and streamline inventory processes.Ensure that all inventory procedures comply with company policies and industry regulations. Maintain thorough documentation of inventory movements and adjustments.

Katy, Texas

Work closely with clients to understand their needs and preferences, and translate them into technical designs.Develop comprehensive AV and home automation system plans, including product selection and integration strategies.Oversee the implementation of the design, coordinating with installation teams to ensure the project meets quality standards and client expectations.Provide ongoing support and troubleshooting for installed systems.

Houston, Texas

responsible for managing and coordinating service operations, ensuring that customer needs are met efficiently and effectively. Key responsibilities include scheduling and dispatching service technicians, handling customer inquiries and complaints, managing service contracts, and ensuring that all service activities are documented and tracked. The role may also involve liaising between customers and technicians to ensure timely and accurate service delivery, as well as maintaining records of service calls and outcomes.

Houston, Texas Area

Assisted Guest with technical issues and troubleshooting with products. Check in guest with defective or broken products and repaired or facilitate repair to Sony Service Center. Log each step of the process and monitor the repair until it returns from the repair. Train any incoming new hires about Sony Services and how to sell them. Meet with assigned department on a weekly basis to discuss individual and department service goals. Discuss best practices and ways to improve.

Houston, Texas Area

Assisted Guest with purchasing products that best fit their need by asking lifestyle questions. Learn features and benefits of the product in my assigned department and be able to speak to it. Received pay grade increase in 2011 for having the Top Service numbers in the nation.Visual – Played a major part in visual setups for the store. During store remodel was flown to a store in LA to learn new visual execution for new concept stores and be able to communicate how to setup displays for every department. Assisted on all major floor set changes in store.Lightening Rod Project – was kiosk manager with three sales specialist for Sony Reader Kiosk in Memorial City Mall during Holiday 2010. Was flown to Sony Corporate offices in San Diego for sales training on running kiosk.

Houston, Texas Area

Promoted and marketed major recording artists from Capitol Records/Bad Boy Entertainment/Music World Entertainment, coordinating airplay and promotional campaigns.