- Conducted cold outreach via phone, email, and social media to engage prospects, focusing on key security challenges such as data breaches, compliance, and cyber threats.- Researched companies and industries to identify potential clients in need of cybersecurity solutions and maintained accurate records of prospect interactions and lead status in the CRM (HubSpot).- Qualified leads by assessing their specific cybersecurity needs and collaborating with sales and technical teams to ensure a smooth transition of qualified leads, providing detailed context on potential solutions.- Stayed updated on emerging cybersecurity threats and technologies to effectively communicate value to prospects.- Provided feedback to marketing and product teams on industry trends and customer concerns to refine messaging and product offerings.

- Managed relationships with third-party vendors, ensuring compliance with service level agreements (SLAs), and driving continuous improvement- Proficiently used BMC Remedy IT Service Management Suite to streamline IT service processes, contributing to enhanced operational efficiencies in IT support and service management- Managed service delivery processes and ensuring high levels of customer satisfaction- Managed customer expectations, resolving issues, and driving customer-focused initiatives- Worked closely with other teams across various technical disciplines and customer support groups- Ensured service availability and adherence with agreed service targets and processes- Served as the primary technical contact for DNS for all customers- Planned, coordinate, and monitored technical projects within scope and timelines - Supported the operation of the network and assist in the delivery of various network related projects- Maintained the operation and delivery of new services for the Monash network- Installed, configured and supported network equipment including switches- Maximised network performance through ongoing monitoring- Troubleshooted network problems and provided technical support and solutions related to networking equipment and services

Web application, focused on connecting people with restaurants to enhance their dining experience. As Founder / Business Development Manager, the role encompassed a wide range of responsibilities essential to drive business growth to the startup.- Led negotiations and developed relationships with potential clients and partners- Identified and pursued opportunities for strategic partnerships, alliances, and business development to expand the application's reach and user base- Conducted engaging and informative live demonstrations of the web application to businesses.- Tailored demonstrations to suit business needs, and handled queries, and provided detailed explanations to enhance user understanding and promote the web application benefits- Built partnerships and collaborations with food industry stakeholders, such as restaurants and influencers- Developed a clear business plan outlining short-term and long-term goals, revenue targets, and growth strategies- Continuously identified opportunities for innovation and improvement to enhance the user experience and stay ahead of competitors- Developed and defined the overall vision, mission, and strategic direction of the web application- Built and led a team, including developers, designers, marketers, and other key roles- Fostered a positive and collaborative work culture that encouraged creativity and teamwork- Led the conceptualisation, design, and development of the web application, ensuring it met user needs and addressed market gaps- Collaborated with the design team to create an intuitive and visually appealing user interface that enhanced usability and customer satisfaction- Oversaw the technical infrastructure, including hosting, security, and scalability

Responsible for ensuring that customers received the highest level of service and support, with a primary focus on building strong relationships with customers, negotiating terms, closing sales, and upselling and cross-selling additional products.Top performer of the team and consistently exceeded sales and KPI targets during my time here. - Utilised successful consultative selling techniques to identify cross-selling and upselling opportunities that aligned with customers' needs and goals- Actively engaged in prospecting and lead generation activities to increase sales opportunities- Developed a deep understanding of the insurance products offered and effectively communicated their value proposition to clients- Developed and maintained strong, positive relationships with customers by understanding their individual needs- Conducted thorough assessments of customers' insurance needs, financial situations, and risk tolerance to recommend appropriate insurance products and coverage levels- Provided expert guidance to clients on policy options, terms, conditions, and potential enhancements, ensuring they make informed decisions.- Effectively negotiated terms, premiums, and coverage options to secure sales while maintaining client satisfaction

- Implement and maintain corporate data communications network services, components and associated infrastructure- Act as the Network technical lead on small to medium projects- Create and maintain technical documentation, reports and records regarding infrastructure solutions- Provide escalated (3rd level) technical support, troubleshooting and fault rectification of high level technical issues related to networking equipment and services- Conduct acceptance tests and commissioning communications systems and equipment- Act as an interface between the University and suppliers/carriers/vendors regarding high level technical issues where required- Provide input to guidelines for training in the use and maintenance of networking equipment, systems and facilities- Monitor the performance of University wide communications carriers/network providers in relation to established service level agreements (SLAs) and business needs- Test, implement, monitor and tune networking software and hardware to ensure optimum systemsperformance and highlight potential issues- Analyse network traffic data and provide recommendations on performance improvements to network infrastructures as appropriate

- Maintain corporate data communications network services, components and associated infrastructure under general supervision.- Perform technical tasks as part of projects, including contributing to the development and maintenance of technical documentation, reports and records regarding infrastructure solutions.- Provide (3rd level) technical support, troubleshooting and fault rectification of technical issues related to networking equipment and services.- Conduct acceptance tests and commission communications systems and equipment.- Test, implement, monitor and tune networking software and hardware to ensure optimum systems performance and highlight potential issues.- Perform hands on systems engineering tasks under the guidance of more experienced network engineers.- Provide escalated technical support to both network users and Helpdesk staff.

- Provide direct support to University staff within the Service Desk for service request logging, incident diagnosis and resolution, incident escalation and reporting of Service Desk statistics.- Provide technical support and advice on the Monash Standard Operating Environment and services such as Lotus Notes, Google Apps, SAP, Callista, MMS, Microsoft Officeand operating systems such as Windows, Macintosh, Unix and Novell NetWare.- Promote the efficient use of desktop IT systems within the University.- Ensure that prompt, professional and courteous service is provided and maintained with both personal and telephone support.- Document IT related issues and solutions in various media including web and publications.- Explore opportunities and make recommendations that contribute to the continuous improvement of the IT support and services