With 20+ years of experience as a transformational leader with multifaceted expertise, I have focused on building & leading top-performing teams in achieving operational excellence & corporate growth. I have skillfully performed in roles focused on business operations, organizational leadership, business development, & transformational growth strategies. I am well-versed in program development, team building, analysis, & partnership development, which I have utilized across my successful career.Key Achievements Include: ✅ Responsible for hiring and leading a team of 10 in starting up an innovative higher education online school, providing students with an English-only curriculum, achieving 1K students within the first year with 65% retention✅ Designed and implemented Key Performance Indicators (KPIs), performed ongoing operational analysis to ensure top business performance, utilizing data to deliver updates, insights, and recommendations to various stakeholders✅ Established a sales team providing in-person, phone, and email correspondence for customer service and sales to potential students and parents for Full Sail Labs, the new startup K-12 division of Full Sail University, providing summer camp, after-school programs, online subscriptions, and workshops across 3 locations, increasing enrollments by 300% over 2 years✅ Led a team of 130+ staff, including 4 sub-departments, 2 Directors, 2 Assistant Directors, and 19 Team Leaders, overseeing the budgeting and tracking of the $10m annual budget expenses✅ Developed an enrollment process for the new online enrollment team, including Financial Aid, Document Processing and Auditing, Financial counseling, as well as Enrollment and Admissions counseling, driving the growth of online enrollment from 500 students in 2009 to 12K+ students by 2013Contact me through this profile if you wish to connect.
Listed skills include Management, Leadership, Public Speaking, Sales, and 28 others.
