Davin Tran Email & Phone Number

Irvine, Ca, Us

Newport Beach, California, United States

-JAMF admin responsible for managing Chipotle Mac environment: patching updates, policy/profile configurations, OS deployments, and bash scripting-Manage, configure, and support PC and Macs with MECM and JAMF for 3200+ employees-Coordinate communications and collaboration with Tier 3 engineering departments to troubleshoot networking, infrastructure, and security issues to ensure seamless operations-Organize and lead cross functional team meetings with internal parties and external vendors for project resolutions regarding application audits and testing of new products-Create reports and spreadsheets to present project status and evaluation of potential prospects to provide insight on direction for business growth-Provide feedback to leadership on current operating processes and systems for improvement of data collection, workflow efficiency, and financial budgeting-Translate business requirements into technical specifications to create knowledge-based articles on daily operations, user help VODs, and provide training for team development, including international team expansion-Facilitate onboarding experiences for new hire process to promote fundamentals of IT success-Deliver tailored technical support and immediate resolutions to C-suite and senior executives-Manage resolution of over 80 Tier 2 IT tickets per week addressing hardware and software issues -Provide A/V support during executive conferences and companywide town halls. Troubleshoot and real time assistance for Webex, Crestron, and Solstice technologies-Manage and assist with IT Security POCs to establish secure infrastructure-Utilize Jira to create and track necessary epics and stories pertaining to quarterly projects- Strong customer service and communication skills- Strong time management and organizational skills- Successfully able to manage concurrent priorities

Orange, California, United States