Davin Williams Email & Phone Number

Maricopa, Az, Us

Everett, Wa, Us

Worked independently and cross-functionally to seamlessly join ongoing projects, providing second-level technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. · Configured, installed, and troubleshot workstations (Windows & MAC) for both the distribution warehouse and remote offices across the enterprise. · Leveraged remote tools and services to access ADM+ and Microsoft Azure, ensuring seamless connectivity and usability for all employees. · Prepared over 100+ laptops and desktops for deployment to new users, distributed software updates and application access, ensuring continuous functionality, and minimizing downtime. · Contributed to documenting processes and procedures for the creation of a master operations manual, thereby enhancing organizational efficiency and knowledge sharing. · Conducted data migration and computer reimaging, including the successful migration of all onsite computers to Windows 11. · Supported handheld devices (scan guns, tablets, mobile phones) used in the warehouse to ensure secure, up-to-date usage for processing sales orders leveraging WMS programs.

Seattle, Us

Maintained Warehouse Management System (WMS) in a large-scale Foreign Trade Zone (FTZ) warehouse setting, ensuring seamless operations and compliance with regulatory requirements. · Acted as the primary technician at this location, establishing and documenting processes and procedures from scratch, creating a comprehensive documentation framework relied upon by the organization. · Monitored the network and workstations, ensuring business continuity. · Led organizational infrastructure efforts, including network cable management throughout the warehouse to provide data drops to all work areas and setting up different VLANs for printers, phones, and workstations, leveraging tools like SolarWinds for efficient management. · Implemented redundant systems and scheduled server maintenance to minimize disruptions. · Managed assets and user requests, streamlining processes using ServiceNow to optimize workflows and response times. · Integrated Poly devices and conference solutions to facilitate contactless interactions. · Spearheaded the setup of an electronic recycling (e-waste) system in collaboration with third-party providers, achieving significant savings and aligning with the organization's values dedicated to responsible recycling

Arlington, Virginia, Us

Obtained and maintained Secret Security Clearance.Supervised 15+ direct reports responsible for the maintenance and repairs of all technical equipment supporting 300+ soldiers. · Designed and implemented programs for mentoring, shift management, training, team meetings, and onboarding for incoming soldiers. · Set goals and standards for quarterly reviews, providing feedback and guidance to meet yearly standards. · Created and delivered reviews, performance write-ups, awards, and opportunities for advancement. · Tracked and reported on soldier engagement and progress. · Provided Major Incident Management (MIM) support, including communication efforts with senior leadership, vendors, and technical support staff to restore services in a timely manner. · Merged battery, missile, radio, and tech teams, and cross-trained technicians to provide consistent quality services. · Collaborated with different countries, exchanging processes and procedures to increase diversity and efficiencies.

Seattle, Wa, Us

Maintained working knowledge of latest industry techniques, methods and equipment.Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth.Analyzed current business plan, identified inefficiencies in existing processes, and tracked performance following implementation of improvements.Conducted training and change management processes to improve operations.Developed standard operating procedures and document workflows for current and future process steps.Performed visual assessment of products to evaluate conformance with quality standards.Maintained daily reports and advised executive leaders in decision-making processes.Surpassed team goals by partnering with colleagues to implement best practices and protocols.Volunteered to help with special projects of varying degrees of complexity.Assisted coworkers and staff members with special tasks on daily basis.Performed research to collect and record industry data.Developed monthly, end-of-quarter and other statistical reports for leadership team and quality improvement programs.Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.Maximized clerical staff productivity by reorganizing training program and effectively supervising 50 employees

Irvine, California, Us

Bachelor'S Degree, Cyber Security And Information Assurance

Bachelor'S Degree, Applied Business Management

Associate Of Arts - Aa, Information Technology