Davina Berger Email & Phone Number

Portland, OR, US

Portland, Oregon, United States

Portland, Oregon, United States

Portland, Oregon, United States

• Indigo (Portland, OR)Luxury high-rise mixed-use community in Portland's sought-after Pearl District
• Acted as point-of-contact and managed all accounts payable and receivable inquiries
• Conducted one-on-one training sessions on best practices, marketing technology and sales with 5 new hires
• Delivered strong customer service, raising ORA score from 29 to 91 and Kingsley score from 4.45 to 4.57 in 2020
• Participated in 4 due diligence audits of new acquisitionsHoneyman Hardware Lofts (Portland, OR)Mixed-use loft community in converted factory building popular with creatives
• Increased occupancy by 7% in first 6 months on-site through marketing, leasing, and resident retention efforts

Cambridge, MA

• Proto (Cambridge, MA)Luxury high-rise lease-up in Cambridge's emerging Kendall Square neighborhood, steps from MIT and Google
• Reached 97% leased at 280-unit community within first year of opening in a fast-paced and competitive market
• Served as founding member of New England Leadership Council, which helped to develop best practices for roll-out of company initiatives to on-site teams
• Posted rent and performed monthly rental collections/eviction procedures, reaching average delinquency below 3%
• Coordinated and promoted minimum of 2 events and/or pop-ups each month

Boston, Massachusetts, United States

• Implemented Greystar maintenance audit compliance with 3rd party maintenance contractor team
• Maintained average occupancy of 95% through resident retention and sales efforts
• Awarded Greystar 2017 Regional Top Shop Award recognizing excellence in customer experience
• Prepared monthly market surveys of area competitors
• Posted rent checks and performed rental collections, consistently reaching zero delinquency by month end
• Managed brand message through ILS sites and social media platforms

Chelmsford, MA

• Cabot Crossing (Lowell, MA) July 2013 - March 2014The Meadows (Chelmsford, MA) March 2014 - February 2016
• Increased overall rent growth by 15% since management transition while maintaining over 94% occupancy
• Named on regional Top Leaser list for 10 consecutive months
• Enacted tactical marketing plans and prepared monthly market surveys
• Aided in month end reporting, weekly owners’ reporting, Massachusetts eviction procedures and delinquency
• Awarded Lincoln Property Company 2015 On-Site Sales Award for Mid-Atlantic Region

Manchester, NH

• Created and implemented online media and marketing campaigns for 12 apartment communities ranging from luxury to workforce housing
• Provided outstanding customer service to current and prospective residents
• Maintained brand message through online ad and website copy and graphic design
• Generated website traffic and leads through SEO efforts
• Managed approximately 25 apartments and closing on leases for qualified renters
• Oversaw website upgrade to accommodate mobile devices / responsive design