♣ Promoted as SME (Support) and has advanced knowledge in Back-Office Chat (Link 2.0 Account). Also, I am providing assistance, guidance, and strategy to agents with the correct process, utilization of tools, and solving specific problems or meeting challenges to help reach the scorecard or company’s metrics.

♣ Content Screening: A content moderator screens user-generated content.♣ Applying company policy: Community guidelines and/or company policies outline exactly what kind of content or language is not permitted on the platform. ♣ Identifying new ways to moderate content: We are on the front lines of moderation, so we know how to make our efforts more effective. For example, we might recommend implementing new strategies and processes or recommend a more effective filtering function.

♣ Handling 20-30 IT-related companies/accounts. ♣ Responsible for the day-to-day, hands-on execution of email marketing programs in support of company and business unit objectives.♣ Developing and executing email marketing strategies in promotional, transactional, and highly targeted trigger campaigns across the customer lifecycle.

♣ Prepares for customer inquiries by studying products, services, and customer service processes.♣ Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer.♣ Records customer inquiries by documenting inquiry and response in customers' accounts.♣ Improves quality service by recommending improved processes; identifying new product and service applications.♣ Updates job knowledge by participating in educational opportunities.Accomplishes customer service and organization mission by completing related results as needed.

♣ Filing, segregating/sorting, preparing encoding, forwarding, issuing, calculating, and searching of insurance policies.♣ Photocopying, scanning, printing, receiving, and faxing documents.♣ Mailing confirmation of cover to the customer.♣ Answering phone calls.♣ Preparing and depositing deposit slips and cheques.♣ Organizing IProtect cards and depositing cash for IProtect customers.♣ Preparing monthly road assistance report program. ♣ Organizing monthly abstract collection deposit.♣ Making, editing, finalizing, and summarizing monthly production report.