With over 20 years of experience spanning technology support, retail management, merchandising, and mentorship, I have developed a unique blend of skills that allow me to thrive in customer-facing roles, work remotely, manage marketing initiatives, oversee merchandising strategies, drive sales growth, and lead high-performing teams maintaining and at times increasing operational efficiency.In addition to my retail and tech expertise, I have a passion for community development and personal growth, having mentored inner-city youth as part of AmeriCorps. Through these experiences, I’ve become a problem-solver, a strategic thinker, and a dedicated mentor who thrives on helping others succeed—whether that’s customers, colleagues, or the communities I serve.I’m always looking for opportunities to apply my skills in new and challenging environments, where I can make a meaningful impact through innovation, leadership, and collaboration.Core Strengths:Technical Troubleshooting (Mobile, Smart Home, Consumer Electronics)Customer Support & SatisfactionField Service OperationsProduct Training & Staff MentorshipInstallation & Maintenance of Demo DevicesProblem Solving & Team CollaborationI am currently seeking new opportunities where I can expand my skill set and grow professionally. Whether it’s within IT support, project management, or customer success, I am passionate about leveraging my technical background to drive success for both customers and businesses.
Listed skills include Customer Satisfaction, Retail, Customer Service, Merchandising, and 30 others.