- Ensuring all packages are loaded within strict timelines.- Building strong relationships with key members and management in the depot.- Ensuring vehicle compliance is always met by providing evidence on a regular basis.- Maintaining a high level of customer service consistently, in compliance with government COVID-19 guidelines.- Maintaining compliance with the use of Amazon software.- Providing support to other members of staff when required by sharing workload.- Maintaining sold and consistent communication with members of the team and management.- Providing status updates to management regularly and maintaining little to no complaints from customers.- Training new members of the team and providing best practice guidance when required to those who need assistance.

- Conducting daily briefs with team members and management.- Managing weekly rota.- Managing finance and budget.- Building partnerships and liaising with team leaders to determine the company's services, delivery criteria, and solutions for issues that may arise.- Leading the service delivery team, managing conflict, and ensuring the team's processes and tasks are carried out efficiently.- Review customer orders and plan and coordinate delivery activities.- Assessing customer feedback and using your creativity to establish, improve, and refine services.- Analyse and troubleshoot delivery issues in a timely fashion.- Manage a delivery team to ensure timely and accurate customer deliveries.- Oversee daily activities of delivery team and provide direction and guidance as needed.- Perform resource allocations and workload assignments according to delivery requirements.- Ensure that team maintains high level of competence and operational excellence.- Evaluate the performance of team members and determine training needs.

• Building strong commercial relationships with clients and provide first class customer service to investors.• Research of the Cryptocurrency industry and self-education of the markets, products and more.• Negotiating and communicating with hundreds of Cryptocurrency Exchange platforms to establish a pipeline of investors around the world.• Setting up new accounts, creating new sales strategies and being a key contact with counterparts in external vendors.• Managing Stakeholder relationships and managing the operational aspect of the business.• Executing internal training to in house broker team across sites.• Continued relationship building with B2B accounts, vendors and customers, both over the phone and face-to-face.• Continued development and support provided to the team.• Achieving personal sales targets in line with KPI objectives.

• Assigning project team roles and responsibilities to individual team members.• Ensuring the project teams have a good understanding of their responsibilities, tasks, and targets.• Identifying areas of concerns and managing expectations in house as well as suggesting solutions and working alongside the external vendors to move the projects forward.• Overall project governance, including ensuring compliance to industry and government regulations.• Delivery of completed projects, as well as setting up clear statements of work, and testing strategies and scripts.• As well as managing projects, this role included generating sales with high net worth individuals.• Setting up accounts with vendors and retail companies and agreeing Terms & Conditions.• Continued relationship building with B2B accounts, vendors and customers.• Problem solving and mitigating any further issues. • Achieving personal sales targets in line with KPI objectives.

• Overall Management of the top floor with the highest valued stock.• Continued team development and motivation and general line management.• Account management with brands such as Rolex, Patek Phillipe, Jaeger-LeCoultre, Piaget, Lange Sohne and Blancpain.• Establishing and upholding relationships with brand representatives.• Responsible for day to day operations and management, training and line management of a team of six.• Created team incentives to stimulate sales with budgeted discretionary allowance.• Worked as a team member to provide the highest level of service to customers.• Conducting daily briefs with all staff members and delegates.• Managing the opening and closing of the store and security aspects related to this.

• Working closely with regional managers/stakeholders/senior management and the sales team to ensure all sales and marketing activities are achieved within the budgets and time frames.• Building on existing customer relationships and territory growth.• Assisting the management team with analytics and decisions using in-house tools.• Leading the development of business plans and tactical action plans to maximise business opportunities and achieve sales goals.• Negotiating and communicating in a professional manner to clients and contractors to maintain and develop commercial relationships.• Identifying new product and market opportunities and drive the development and promotion of these.

• Progressed to Sales Manager within 4 years, on a 9 month training programme after excelling as a sales consultant. Key Achievements in this role include:o Rolex & Panerai brand ambassador and account manager.o £1.9 Million sales within first year, achieving “Millionaire’s Ball” status.o Portfolio of worldwide High Net Worth clients (Arabic, Chinese, Thai, Malaysian, European).o New staff / colleague coaching – buddy/mentorship programme.o Daily display inspections and Merchandising.o Rotation of stock and stock-takes.o Attendance of KPI meetings.o POS system database management and training.

Progressed to Assistant Manager of Fashion Watches after 6 months service, and then to Department Manager after a further 6 months. Managed a headcount of 8 staff. Broke the sales record "of all time" - £35k in one day with an average price of £99 per item. Continuously over achieved yearly and weekly targets whilst managing the department.Key Responsibilities;• Meeting and achieving KPIs, exceeding targets and expectations by remaining motivated.• Applying excellent customer service skills whilst offering advice and assistance to customers in a professional and efficient manner.• Offering friendly and approachable assistance whilst ensuring that the shop floor remains clean and tidy.• Gaining teamwork skills by supporting the work of others and engaged team members while positively and confidently responding to assigned tasks.• Assisting in setting up store layout and help in displays of stocks.• Assisting in regular stock monitors and monthly inventory.