Davin Guest Email & Phone Number

Texas, United States

United States

Currently looking for my next opportunity to strengthen the IT department and technical environment of a organization.

Atlanta Ga & Houston Tx

Quality control of management responsibilities of the certification and recertification compliance eligibility process pursuant to IRC 42 and all other applicable state governing agencies’ guidelines. In addition, responsible for setup, deployment and management of Office 365, SharePoint, cloud backups, endpoints, virtual desktops mobile devices, company phones, other cloud services and all IT related equipment. Sole provider of support for consultants in the field and clients. Also, served as point of contact for support of proprietary software in the housing industry, State DCAs, clients and all residents pertaining to this project.

Addison, Texas

United States

•Responsible for all aspects of Inventory; Receiving; projecting when and what to order, tagging, and placing in Asset Management data base. •Responsible for all shipping and receiving•Consolidated procedures and computer operations for faster turnover of depot assets•Provided on-site support and point of contact for Technisource and clients of the depot•Responsible for the imaging of all systems, Troubleshooting and repair of all systems, wiping of external drives, and cleaning all reusable equipment•Trained and managed onsite employees•Coordinated installs of T1 lines, routers, switches, and other client equipment on premises•Responsible for opening and closing of the facility •Responsible for weekly, monthly reports to regional delivery director•Monitor trouble ticket system (BMC Magic) for new assignments at request of client•Performed data recovery of user data

•Responsible for evaluating and reducing overall IT and Security operational costs for corporate office and franchisees, maintaining vendor relationship and system development when needed or required to meet demands of industry standards and regulations•Provided white glove support to upper management and executives of the company.•Assess and triage security repairs requested by franchisees•Maintain, research, inventory and order computer and network equipment; maintain software licensing; Performed software/hardware upgrades•Develop the IT Infrastructure to include procedural documentation and process automation•Set up Macs Along with Troubleshooting and repairing Mac related SW/HW problems•Create job cost estimates, invoices and PO’s for contractors and franchisee assignments•Responsible for RMA of any equipment: replacement of equipment at all locations•Responsible for add/change employee and franchisees setups to include computers and phones•Productivity improvement and workflow optimization in daily corporate facility functions•Maintained ongoing documentation and service logs per branch location•Created and maintained ISO library of all software, drivers, and Unattended images•Responsible for on-site and Corporate training for business and security system•Performed bi - monthly assessments of backups for accuracy.•Implemented procedures and guidelines pertaining to security and IT systems.•Coordinated installation of security system, communication lines (Data and Voice), and installed business system components during build out (computers, peripherals, and network).•Responsible for troubleshooting, configuring and maintaining servers, VPN, DSL and T1.•Created documents, forms, and presentation for various reasons throughout the company.

Conducted installation, service and repair on devices associated with the technology being implemented•Assembled and modify various Digital Signage Technologies in AT&T Mobility locations•Facilitated the installation of 32” and 52” wall mounted Samsung Plasma Monitors and installed 17” ELO touch screen monitor’s used by •Implemented modifications to ensure system operates in conformance with specifications. •Composed reports that document the installation and troubleshooting process for each site.•Project Manager for quality assurance interests and various other process verificationsEducatioN & Awards

Worked Toward Bachelor Of Science (B.S.), Computer Science

High School Diploma

•Most Outstanding Student and Computer Programmer of 2002 and 2003 •1st Place in 2nd Annual Fulton County and Georgia State Technology Fair