Project: Enterprise Singapore Incentive Management SystemClient: Enterprise Singapore- Collaborates closely with stakeholders and project team to identify, analyze and review design needs and requirements for estimation of testing scope and time frame- Develops and establishes quality control deliverables and testing framework, including creating and maintaining test plans and test cases in accordance with changing requirements, throughout development- Conducts functional testing, regression testing, SIT and UAT support- Conducts impact analysis of defect fixes discovered tests and works with development team to improve the expected behavior and test cases- Demonstrates the tested features during Sprint Review and prepare production showcases- Assists in creation of automated test scripts using Selenium

Project: Enterprise Singapore Incentive Management SystemClient: Enterprise Singapore on behalf of KPMG- Collaborates closely with stakeholders and project team to identify, analyze and review design needs and requirements for estimation of testing scope and time frame- Develops and establishes quality control deliverables and testing framework, including creating and maintaining test plans and test cases in accordance with changing requirements, throughout development- Conducts functional testing, regression testing, SIT and UAT support- Conducts impact analysis of defect fixes discovered tests and works with development team to improve the expected behavior and test cases- Demonstrates the tested features during Sprint Review and prepare production showcases

• Agile scrum software development environment in a live operation mobile title: Final Fantasy Brave Exvius: War of the Visions (FFBE: WOTV)• Coordinated with remote teams in the Philippines and Japan for Functional and Localization testing • Key point of contact in weekly staging AB tests prior to and during deployment in Production• Responsible for IAP (In-App Purchases) testing in debug and production environments• Assisted with submitting game builds to Apple AppStore and Google Play• Mentored interns to develop functional QA skills• Part of the pioneering team in introducing Automated QA processes to the company’s projects• Served as Acting QA Lead in the absence of QA Lead

Primarily served the CEO as troubleshooter with secretarial duties. In addition, my scope included:o Data Protection Officer for compliance with PDPA (Singapore)o Regulatory Affairs for Licenses including but not limited to: Building Inspection, Fire Safety, Electrical Installations, Hotel Licence and Company Entity Registrationo Designated Safe Management Officer in Covid-related regulations for Head Officeo Key liaison with the Singapore Government for 22 hotels operating in compliance with evolving Covid-related regulationso Communications with Government and Press

o Performed daily tests to ensure stability of buildso Wrote clear reports and communicated it to development teamso Frequently coordinated with coworkers in India, Canada and several partner studios in Europeo Discovered and logged bugs in JIRA, followed up with developers and verified fixeso Followed up on priorities given by QA Lead to ensure current team wide goals were meto Supported development teams in deeper investigation of issues and their potential fixeso Communicated feature development to the wider QA team and provided documentation where necessary o Verified fixes made and co-operated in production of build/release notes

Prepared and reviewed weekly competitive intelligence reports to maximize revenue. o Performed audits on all systems: Pyxis PMS, SiteMinder distribution platform and OTA Extranets. o Maximized online sales revenue for 786 rooms across 8 properties, including company’s top 3 performing properties.

o Developed and coached staff to maintain high levels of service to meet company standardso Organized large events and led teams of staff towards safe and successful conclusionso In charge of computer peripheral saleso Followed up on new and existing disputes with customerso Checked customers in and out, ensured all customers had sufficient credit.

Assisted in curation and cataloging of product design and product codes in the company's database.

Produced a trade policy paper on the ASEAN Economic Community and utilized expertise and knowledge in International Relations to help chemical engineers make sense of regional trade policy.

Assisted in curating data for the annual flagship publication of IISS: The Military Balance 2014 edition.

o Developed and coached staff to maintain high levels of service to meet company standardso Organized large events and led teams of staff towards safe and successful conclusionso Wrote press releases and content for marketing materialo In charge of computer peripheral saleso Checked customers in and out, ensured all customers had sufficient credit