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Davin Tan Email & Phone Number

Assistant Manager, Process Improvement and Support Operations at Grab
Location: Singapore, Singapore, Singapore 5 work roles 2 schools
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✓ Verified Jun 2026 3 data sources Profile completeness 86%

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Current company
Grab
Role
Assistant Manager, Process Improvement and Support Operations
Location
Singapore, Singapore, Singapore
Company size
51396 employees

Who is Davin Tan? Overview

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Quick answer

Davin Tan is listed as Assistant Manager, Process Improvement and Support Operations at Grab, a company with 51396 employees, based in Singapore, Singapore, Singapore. AeroLeads shows a matched LinkedIn profile for Davin Tan.

Davin Tan previously worked as Assistant Manager, Process Improvement & Support Operations at Grab and Associate, Process Improvement and Support Operations at Grab. Davin Tan holds Bachelor Of Arts - Ba, Mass Communication/Media Studies from Oklahoma City University.

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Grab

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Profile bio

About Davin Tan

Davin Tan is a Assistant Manager, Process Improvement and Support Operations at Grab.

Current workplace

Davin Tan's current company

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Grab
Grab
Assistant Manager, Process Improvement and Support Operations
Singapore
Website
grab.com
Employees
51396
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Company profile
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5 roles

Davin Tan work experience

A career timeline built from the work history available for this profile.

Assistant Manager, Process Improvement And Support Operations

Grab

Singapore

Assistant Manager, Process Improvement & Support Operations

Current
Grab

Singapore

  • Led projects to improve features of in-house software, collaborating closely withstakeholders on requirements.
  • Conducted comprehensive User Acceptance Testing (UAT) to guarantee theseamless integration and optimal performance of new features.
  • Proactively maintain data integrity to mitigate the risk of duplicate payment orcollection charges, enhancing overall financial accuracy and compliance.
  • Collaborated with SMU to develop an OCR tool for document… Show more
  • Collaborated with SMU to develop an OCR tool for document verification,improving user productivity. Show less
Apr 2023 - Present

Associate, Process Improvement And Support Operations

Grab

Singapore

  • Took charge as the Point of Contact (PIC) for Rental Agreement, meticulouslyreviewing and amending clauses to safeguard the business's interests andensure contractual clarity.
  • Established, supervised, and optimised the operational efficiency of supporthotline, ensuring seamless assistance for customers while maintaining highservice standards.
  • Implemented automation using UiPath to streamline processes, increasingefficiency and reducing manual errors across… Show more
  • Implemented automation using UiPath to streamline processes, increasingefficiency and reducing manual errors across various functions.
  • Produced accurate payment reports for timely execution, ensuring adherence tofinancial protocols and regulatory standards. Show less
Apr 2021 - Apr 2023

Associate, Driver Performance & Relations

Grab

Singapore

  • Led steering committee to gather and document feedback from all touchpoints to closely track areasof improvement, collectively uplifting overall CSAT average score by 25%. Areas of improvementthat were identified from.
  • Led operationalisation and execution of pay-per-use scheme helping stem returns and churn byenabling customers to pay low base fare and hourly rental on per-use… Show more
  • Led operationalisation and execution of pay-per-use scheme helping stem returns and churn byenabling customers to pay low base fare and hourly rental on per-use basis
  • Implemented QR code-based surveys at physical touchpoints, resulting in a significant boost inparticipation rates.
  • Utilised telemetric technology to vigilantly monitor vehicular assets, proactively identifying andpreventing misuse or unauthorised activities. Show less
Sep 2016 - Apr 2021

Executive, Customer Experience

Grab

Singapore

  • Managed inbound phone calls from drivers, passengers, and potential business partners pertainingto service inquiry and product usage.
  • Provided comprehensive customer support via Zendesk ticketing system, ensuring timely resolutionof queries and issues.
Aug 2015 - Sep 2016
Team & coworkers

Colleagues at Grab

Other employees you can reach at grab.com. View company contacts for 51396 employees →

LZ Liam Zhang Liam Zhang Colleague at GrabSingapore, Singapore View → EK Engkus Kusnadi Engkus Kusnadi Colleague at GrabBandung, West Java, Indonesia, Indonesia View → SS Syarifuddin Syarief Syarifuddin Syarief Colleague at GrabMakassar, South Sulawesi, Indonesia, Indonesia View → HF Haj F. Haj F. Colleague at GrabMetro Manila, Philippines View → AF Akhmad Fawwaz Akhmad Fawwaz Colleague at GrabJakarta Metropolitan Area, Indonesia View → FP Francis Pinon Francis Pinon Colleague at GrabMetro Manila, National Capital Region, Philippines, Philippines View → RM Rodel Miole Rodel Miole Colleague at GrabQuezon City, National Capital Region, Philippines, Philippines View → FO Fransisco Orlando Fransisco Orlando Colleague at GrabBanten, Indonesia, Indonesia View → VA Varghese Anthony Varghese Anthony Colleague at GrabSingapore, Singapore View → RR Raismail Ramlee Raismail Ramlee Colleague at GrabSaratok, Sarawak, Malaysia, Malaysia View →
2 education records

Davin Tan education

FAQ

Frequently asked questions about Davin Tan

Quick answers generated from the profile data available on this page.

What company does Davin Tan work for?

Davin Tan works for Grab.

What is Davin Tan's role at Grab?

Davin Tan is listed as Assistant Manager, Process Improvement and Support Operations at Grab.

Where is Davin Tan based?

Davin Tan is based in Singapore, Singapore, Singapore while working with Grab.

What companies has Davin Tan worked for?

Davin Tan has worked for Grab.

Who are Davin Tan's colleagues at Grab?

Davin Tan's colleagues at Grab include Liam Zhang, Engkus Kusnadi, Syarifuddin Syarief, Haj F., and Akhmad Fawwaz.

How can I contact Davin Tan?

You can use AeroLeads to view verified contact signals for Davin Tan at Grab, including work email, phone, and LinkedIn data when available.

What schools did Davin Tan attend?

Davin Tan holds Bachelor Of Arts - Ba, Mass Communication/Media Studies from Oklahoma City University.

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Davin Tan
Davin Tan
Undergraduate Of Singapore Institute Of Technology (Sit), Bachelor Of Accountancy
Singapore
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