• Responsible for the design and establishment of the Modern Data Architecture across the group that facilitates real time streaming and processing of data.• Designed and implemented a robust data exchange architecture that facilitates real time exchange of data with various external third parties. • Led the design and establishment of the Customer 360 enterprise solution that is used effectively across the group.• Lead a team of Data architects, Data engineers and Software developers.• Effectively communicates with all levels of the organization to ensure project success and user needs are identified and met.

• Provide technical leadership for implementation of maintenance upgrades to the applications and data reporting/provisioning solutions within the portfolio of responsibility.• Work closely with vendors to understand relevant existing logical/physical data models and reconcile multiple source models to create logically consistent models for analytic data; determine best integration style and design & build data integration solutions.

Currently responsible for positioning and promoting Solutech Innovation brands in the market place. In the area of Innovation, I lead the strategic direction for the execution of transformational ways to create value for customers, through new and creative services.Our Services Include:Mobile Development and MarketingWeb DevelopmentMicrosoft SharePoint Development and Implementation Business Intelligence (Data Warehouse Design and Implementation)Customer Loyalty Program SolutionConsulting

• Drive a better understanding of Digicel's customer behaviour and to identify pain points.• To develop strategies for implementation to present to the Senior Management Team (SMT).• Stimulate customers to increase usage, to stay with Digicel for longer and to reduce inactivity and churn by increasing NPS scores.• To analyse processes and supporting data of internal and external customers to improve the overall customer experience• Conduct large scale data analytics focusing on root cause drivers of customer’s dissatisfactions and operational inefficiencies.• Develop ROI and statistical analysis on projected projects.• Perform in-depth statistical analysis, interpret results, and make commercial recommendations where the shows trends, detrimental impact to or opportunities for the business.

Appointed Team lead in the Mobile Money project with the Development Bank of Jamaica and Transcel.Review design documentation for SharePoint solutions developed internally.Design and implemented an enterprise solution to migrate customers documents stored in two core systems into SharePoint Enterprise Content Management system. This solution saved the bank approximately 14 million dollars.Developed and Implemented Enterprise Content Management system using SharePoint 2010.Developed and Implemented Idea Generation Portal using SharePoint 2010.Developed and Implemented Collaboration Portal using SharePoint 2010.Played an integral role in Credit Bureau project that was recently embarked by the bank.Optimized the performance Lead Tracking and Complaints management solution created by Vendor using SharePoint 2010Monitor project budgets for Vendor activities to ensure that they are properly managed and tracked.Review of team performance on project &/or other initiatives, and reporting on progress.Develop detailed test plans and scripts according to assigned system change requests.

Manage the IT infrastructure for the branches in Portmore and Montego Bay. Configured a new domain server in Windows 2003 R2 and reconfigured all devices and applications to this new domain.Provide end-user support for 50+ users. Run scheduled backups on company data.Meet with technology vendors (LIME, DIGICEL & FLOW) for interest in the upgrade of PBX, WAN and implementation Cloud Backup solutions.Manage the company’s the CCT Security System.

Developed and maintained the company Intranet website using MS SharePoint 2003. Appointed Team Lead in the implementation of SharePoint 2010 for Sagicor Life Jamaica.Developed new Crystal Reports and maintained old Crystal Reports required by the Business Units within the Sagicor Group. Maintained legacy Agent Illustration System using Visual FoxPro and Visual Basic 4.Developed new functionalities and maintain Agent Query and Report System using ColdFusion 4.5.Re-engineered Agent Illustration Software used by Agents and Brokers using VB.NET, Crystal Reports and MS Access. Agents and Brokers were able to get the latest release automatically at application startup without the need to manually reinstall. Created installation notes and user manual.Developed new functionalities and maintain the Pension Reporting System used by the Pensions Department using CSS, JavaScript, ASP.NET, VB.NET, Crystal Report and SQL Database.Worked on the co-development team along with developers from Insurance Technologies to develop the latest release of the Enterprise Foresight Agent Illustration Web application that is to be used by the Sagicor Group using CSS, JavaScript, AJAX, C#.Net, ASP.NET, XML. Developed a new Investment Web Application along with its own content management System using CSS, JavaScript, AJAX, ASP.NET, C#.NET, LINQ, Crystal Report and SQL Database.Developed a new Sagicor Direct Web Application along with its own content management System using CSS, JavaScript, ASP.NET, C#.NET, LINQ, Web Service, Crystal Report, SQL Database and MS Integration Services.Developed a new SMS and Email sender executable application using C#.NET and XML that is used to automatically notify internal and external clients.Implemented Microsoft Dynamics CRM Solution to be used by various business units.Configured a new webserver with IIS 7.5 and SQL Server 2008 R2 to host public web application.