Davion Brown Email & Phone Number

Upper Darby, Pa, Us

Upper Darby, Pa, Us

Norristown, Pennsylvania, United States

Tracks and monitors problems to ensure a timely resolution via Incident IQ Tests and implements new hardware and software technologiesCreates Custom Programming Solutions for workflow efficiencyDevelops and maintains Enterprise Level Deployment Systems• • • • • • • • •CAE 3, Technical Support Specialist8/2015 – 1/2022 Comcast Business Horsham, PA Technician 2, Internal Technical SupportResolves problems by correlating information from network equipment and executing appropriate fixNotifies appropriate individuals, organizations and outside Third Party Industry carriers of network outages, degradation of service and restoration events by opening system trouble tickets and escalating, as necessary, with internal and external fix agencies.Provides a white-glove level of service going above and beyond customer expectations.Performs necessary changes of service to ensure that our products meet customers business needs Performs password resets for user logins, network equipment and firewallsConfigures Directories, group polices, encryption keys, and end user accessTroubleshoots internal networks, static ip routing, printers, tablets and other smart devices• •• • • • •Maintains user login profiles and policies for Windows, Mac, Android, Linux, and iOS devices Installs operating systems software updates, virus protection and computer hardwareInstalls and maintains software and hardware upgrades on teacher and student computers Configures computers and printers for network use over LAN and WAN networksIdentifies, researches and resolves problems

Norristown, Pennsylvania, United States

• Tracks and monitors problems to ensure a timely resolution via Incident IQ• Tests and implements new hardware and software technologies• Creates Custom Programming Solutions for workflow efficiency• Develops and maintains Enterprise Level Deployment Systems• Maintains user login profiles and policies for Windows, Mac, Android, Linux, and iOS devices• Installs operating systems software updates, virus protection and computer hardware• Installs and maintains software and hardware upgrades on teacher and student computers• Configures computers and printers for network use over LAN and WAN networks• Identifies, researches and resolves problems

Horsham, Pennsylvania, United States

• Resolves problems by correlating information from network equipment and executing appropriate fix• Notifies appropriate individuals, organizations and outside Third Party Industry carriers of network outages, degradation of service and restoration events by opening system trouble tickets and escalating, as necessary, with internal and external fix agencies• Provides a white-glove level of service going above and beyond customer expectations. • Performs necessary changes of service to ensure that our products meet customers business needs• Performs password resets for user logins, network equipment and firewalls• Configures Directories, group polices, encryption keys, and end user access• Troubleshoots internal networks, static ip routing, printers, tablets and other smart devicesProvides prompt help-desk resolution to customers via telephone and/or e-mail to assist with a variety of customer inquiries and issues.• Performs complex diagnostic troubleshooting to resolve VOIP, internet network configuration, Network devices (switches, printers, routers, firewalls smart devices) certificates, policies and cable television service issues• Communicate effectively with customers in a professional manner while setting accurate expectations for issue resolution • Demonstrates ability to work on multiple projects simultaneously with strong attention to detail• Manage operational activities to achieve target output and quality metrics

Horsham, Pennsylvania, United States

Correlated information from network equipment to development teams for appropriate fixes• Notified carriers of network outages, degradation of service and restoration events• Configured directories, group policies, encryption, and end user access using Active Directory• Troubleshoots internal networks, static ip routing, printers, tablets and other smart devices

Philadelphia, Pennsylvania, United States

• Educates customers on alternatives available for their financial interactions. • Identifies banking opportunities during the customer interaction and refers as appropriate.• Performs lobby engagement activities to connect with customers and position products to meet their needs. • Educates customers on options for managing financial transactions by leveraging technology, tools and resources.• Applies product and procedural knowledge to solve customer's problems.• Adheres to all policies and procedures, demonstrating sound judgment within established limits. • Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner

Havertown, Pennsylvania, United States

etermining and demonstrating understanding of customer needsManaging warehouse stock, stocking and refilling goods, and managing stock databaseSelling products and services providing total solutionPerforming basic technical system diagnostics and upgrades on customers technologyMaintaining sales quota on electronics, service plans, and tech-dollarsAdhering to all company policies and procedures

Philadelphia, Pennsylvania, United States

Building relationships with customers and understand their needs.• Delivering T-Mobiles aspiration of being Americas Most Highly Regarded Service Company.• Making wireless terms, products and services seem simple and understandable• Obtaining a monthly quota in the areas of devices, accessories, JUMP insurance, and premium data.• Communicating with staff in order to maintain order and efficiency.• Managing backroom stock, and updating system analysis

Bachelor'S Degree, Information Technology

I am currently enrolled in school full time and expected to graduate this year.

Associate Of Arts And Sciences - Aas, Computer And Information Sciences And Support Services, 3.1