Courtney Davis Email & Phone Number

Calgary, Canada Area

Calgary, Canada Area

Assigned projects to complete with minimal supervision in addition to aiding the support desk with client requests and troubleshooting.Key Successes:• Redesigned, tested and implemented a new wireless infrastructure across 2 office locations• Employed self-teaching skills to research wireless technologies and best practices• Created heavily detailed documentation for future administration and management• Utilized Cisco software to map existing network topology and update outdated documentation• Developed a fast and efficient system to prepare a fleet of 45 new desktops for use and securely wipe 25 old desktops for charity

Calgary, Canada

First point of contact for government and enterprise business customers. Responsible for the creation of trouble tickets and communication via phone and email.Key Successes:• Collaborated with a team of 29 to provide exemplary customer service in a fast paced and highly professional environment• Thoroughly documented an average of 50 customer interactions per day using the ServiceNow Incident Management platform as well as the BMC Remedy platform• Consistently excelled in high stress operations during outages and mission-critical situations• Chaired monthly team meetings for management and 14-29 staff members• Created training packages and took part in the initial training of all new employees

Information Technology Diploma: Networking Systems

Completed Coursework in: Advanced Networking and Troubleshooting, Client Server Administration, Network Security, PowerShell Scripting.

Philosophy